OL2000: (IMO) Outlook Quits When an IMAP Server Has Identical Folder Names in Different Cases

Article translations Article translations
Article ID: 274259 - View products that this article applies to.
This article was previously published under Q274259
This article has been archived. It is offered "as is" and will no longer be updated.
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
Expand all | Collapse all

SYMPTOMS

Outlook 2000 in Internet Mode Only (IMO) stops responding and then displays an invalid page fault error message in Kernel32 when you access an Internet Message Access Protocol (IMAP) store.

CAUSE

This problem occurs when the IMAP server has identical folder names in different cases, such as "WB" and "wb."

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English-language version of this fix should have the following file attributes or later:

Component:

Collapse this tableExpand this table
File nameVersion
Pstprx32.dll9.0.3902.0

STATUS

Microsoft has confirmed that this is a problem in Microsoft Outlook 2000.

Properties

Article ID: 274259 - Last Review: October 21, 2013 - Revision: 3.5
APPLIES TO
  • Microsoft Outlook 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kboffice2000presr2fix kbqfe KB274259

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com