Article ID: 2742695 - View products that this article applies to.
After you upgrade a Windows 7 PC that came with Microsoft Office Starter 2010 to Windows 8, a compatibility error will occur when you click Use to install Office Starter 2010:
NOTE The compatibility problem does not occur if you select the Activate or Purchase options.
This program has compatibility issues.
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In order to use Microsoft Office Starter 2010 in Windows 8, you must first install and update it in Windows 7.
WARNING The resolution provided will remove all personal files and settings from your PC. Please create a back-up of your files and programs before you follow these steps.
Article ID: 2742695 - Last Review: August 29, 2012 - Revision: 1.0