Article ID: 2742695 - View products that this article applies to.
Expand all | Collapse all

Symptoms

After you upgrade a Windows 7 PC that came with Microsoft Office Starter 2010 to Windows 8, a compatibility error will occur when you click Use to install Office Starter 2010:

This program has compatibility issues.
NOTE The compatibility problem does not occur if you select the Activate or Purchase options.

Collapse this imageExpand this image
Office Starter 2010



Resolution

In order to use Microsoft Office Starter 2010 in Windows 8, you must first install and update it in Windows 7.

WARNING The resolution provided will remove all personal files and settings from your PC. Please create a back-up of your files and programs before you follow these steps.
  1. Use the recovery method your PC manufacturer provided to restore your PC back to Windows 7.
  2. Find and double-click the shortcut called Microsoft Office 2010 in the Windows Start menu.
    Collapse this imageExpand this image
    Office 2010 Shortcut

  3. Click the Use button, and then click Open.
  4. Once the install is complete, download and install this required Click-to-Run update.
  5. You can now upgrade your Windows 7 PC to Windows 8.

Properties

Article ID: 2742695 - Last Review: August 29, 2012 - Revision: 1.0
Applies to
  • Microsoft Office Starter 2010
Keywords: 
kbsurveynew kbprb kbtshoot kbexpertisebeginner kbexpertiseinter KB2742695

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com