Article ID: 2742695 - View products that this article applies to.
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After you upgrade a Windows 7 PC that came with Microsoft Office Starter 2010 to Windows 8, a compatibility error will occur when you click Use to install Office Starter 2010:

This program has compatibility issues.
NOTE The compatibility problem does not occur if you select the Activate or Purchase options.

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Office Starter 2010


In order to use Microsoft Office Starter 2010 in Windows 8, you must first install and update it in Windows 7.

WARNING The resolution provided will remove all personal files and settings from your PC. Please create a back-up of your files and programs before you follow these steps.
  1. Use the recovery method your PC manufacturer provided to restore your PC back to Windows 7.
  2. Find and double-click the shortcut called Microsoft Office 2010 in the Windows Start menu.
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    Office 2010 Shortcut

  3. Click the Use button, and then click Open.
  4. Once the install is complete, download and install this required Click-to-Run update.
  5. You can now upgrade your Windows 7 PC to Windows 8.


Article ID: 2742695 - Last Review: August 29, 2012 - Revision: 1.0
Applies to
  • Microsoft Office Starter 2010
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