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FIX: The 3270 client does not correctly translate katakana characters when Japanese code page 932 is used in a Host Integration Server 2010 or 2009 environment

Article ID: 2743333 - View products that this article applies to.

Symptoms

In a Microsoft Host Integration Server 2010 or Host Integration Server 2009 environment, the Host Integration Server 3270 client does not translate Windows Codepage: 932 (Japanese Shift-JIS) characters correctly.

Note The Windows code page is also known as "Japanese code page 932."

Specifically, you may find instances of the following issues:

A single-byte katakana A1 to DF character becomes a period (.) character.
A double-byte katakana question mark (?) character on PC: 8380 or on Host: 43A6 becomes a garbled character.

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Resolution

Host Integration Server 2010

Cumulative update information

The fix that resolves this issue is included in cumulative update package 5 for Host Integration Server 2010. For more information about how to obtain the cumulative update package, click the following article number to go to the article in the Microsoft Knowledge Base:

2728515

(http://support.microsoft.com/kb/2728515/ )

Cumulative update package 5 for Host Integration Server 2010

Host Integration Server 2009

Cumulative update information

The hotfix that resolves this issue is included in cumulative update package 4 for Host Integration Server 2009.

For more information about how to obtain the cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:

2765212

(http://support.microsoft.com/kb/2765212/ )

Cumulative update package 4 for Host Integration Server 2009

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes in Host Integration Server 2009. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Cumulative Update 3 for Host Integration Server 2009 installed. For more information about how to obtain the cumulative update package, click the following article number to go to the article in the Microsoft Knowledge Base:

2667632

(http://support.microsoft.com/kb/2667632/ )

Cumulative Update 3 for Host Integration Server 2009 is available

Restart requirement

You may not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

File information

The version of this has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.