Article ID: 2743349 - View products that this article applies to.
Consider the following scenario:
In this scenario, after you complete the upgrade you will notice that the display adapter may be defaulted to the inbox “Microsoft Basic Display Adapter” video driver or the Hardware Vendors inbox driver.
You will also note that there is no reference of the WHCL video adapter driver or software installation listed when viewing “Programs and Features” from the Control Panel when the video adapter is not carried over.
Microsoft has confirmed that this is a problem that occurs in certain scenarios. For example:
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To work around this issue and successfully install the WHCL video adapter driver, use one of the methods listed below.
Method 1: Install video driver using manufactures installation package:
Contact the manufacturer of the device or access their support web site to download the WHCL video driver. If the driver uses a setup or installation program, run the program to install the driver. For more information about how to do this, review the video driver installation documentation or contact the driver manufacturer.
Method 2: Let Windows Search for the video driver from the Internet:
Method 3: Install driver using the manufactures video driver INF file
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.