Article ID: 274370
This article was previously published under Q274370
This article has been archived. It is offered "as is" and will no longer be updated.
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
When you try to play digital CD audio, you may receive an error message on a blue screen that refers to one of the following files:
This problem can occur if your computer is equipped with a sound card, USB speakers, or any other device that enables digital audio, and any of the following Intel 800 series chip sets:
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMSNOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform ------------------------------------------------------------------ 09/28/2000 10:26p 4.10.2186 32,443 Cdvsd.vxd Windows 98 09/28/2000 10:05p 4.10.2226 32,443 Cdvsd.vxd Windows 98 Second Edition 09/28/2000 10:08p 4.90.3002 41,643 Cdvsd.vxd Windows Me
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
295413For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/295413/EN-US/ )General Information About Windows Millennium Edition Hotfixes
(http://support.microsoft.com/kb/206071/EN-US/ )General Information About Windows 98 and Windows 98 Second Edition Hotfixes