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Error installing the Report Authoring Extension for Microsoft Dynamics CRM 2011 on Windows 8

Article ID: 2745961 - View products that this article applies to.

Symptoms

When attempting to install the Microsoft Dynamics CRM 2011 Report Authoring Extension on a Windows 8 machine, users may receive the error message below:

"Microsoft Dynamics CRM Report Authoring Extension Setup Failed to find Windows Identity Foundation setup package For additional details see logfile
C:\Users\<user>\AppData\Roaming\Microsoft\MSCRM\Logs\BIDSExtensionsSetup.log."

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Cause

The Windows Identity Foundation 3.5 feature component is not active on the Operating System.

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Resolution

Enable Windows Identity Foundation 3.5:

1. In the Start menu, right-click, and then select All Apps

2. Under the Windows System group, select Control Panel

3. Click on Programs, and then click Programs and Features

4. In the left menu, click Turn Windows features on or off

5. Scroll through the list until Windows Identity Foundation 3.5 is found

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More information

In Windows 7 systems, the Microsoft Dynamics CRM 2011 setup program will detect if the Windows Identity Foundation update is installed on the system. If the update is not present, the setup program will automatically install the update during installation. However, if this update is removed after installation, the configuration process will fail with the same error mentioned in this article.

Windows 8 includes Windows Identity Foundation 3.5 out of the box, but is disabled by default.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

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