"Internal error: 2755.1632" error message when you try to install Money

Article translations Article translations
Article ID: 274635 - View products that this article applies to.
This article was previously published under Q274635
Expand all | Collapse all

SYMPTOMS

When you try to install Microsoft Money, the Setup program may not complete successfully, and you may receive one of the following error messages:
Error Message 1: Internal error: 2755.1632, CD-ROM:\money.pkg
Error Message 2: Internal error: 2755.1631, CD-ROM:\money.pkg
Note in these error messages, CD-ROM is the drive letter of the CD or the DVD drive.

Note This symptom can also occur during the installation of other programs that use Microsoft Windows Installer.

CAUSE

This problem may occur if all the following conditions are true:
  • You install Money on a Microsoft Windows NT 4.0-based or a Microsoft Windows 2000-based computer.
  • The Winnt folder is located in an NTFS file system partition.
  • A folder that is named Installer is located in the Winnt folder, and you do not have Full Access permissions to the Installer folder.
Note This problem may also occur if you have Read permissions to the Winnt folder. This condition prevents the Installer folder from being created by Setup
.

RESOLUTION

To resolve this problem, upgrade to the latest version of the Windows Installer. For more information about how to upgrade to the latest version of Windows Installer, click the following article number to view the article in the Microsoft Knowledge Base:
292539 How to obtain the Windows Installer Engine

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Setup errors, click the following article number to view the article in the Microsoft Knowledge Base:
217714 Setup appears to hang followed by internal error 2336 or 2755

Properties

Article ID: 274635 - Last Review: January 29, 2007 - Revision: 8.1
APPLIES TO
  • Microsoft Money 2006 Premium
  • Microsoft Money 2006 Small Business
  • Microsoft Money 2006 Standard
  • Microsoft Money 2006 Deluxe
  • Microsoft Money 2005 (all editions), when used with:
    • Microsoft Windows 2000 Standard Edition
  • Microsoft Money 2004 Standard Edition
  • Microsoft Money 2003 Deluxe Edition
  • Microsoft Money 2003 Deluxe and Business Edition
  • Microsoft Money 2003 Standard Edition
  • Microsoft Money 2002 Standard Edition
  • Microsoft Money 2002 Deluxe Edition
  • Microsoft Money 2002 Deluxe and Business Edition
  • Microsoft Money 2001 Standard Edition
  • Microsoft Money 2001 Deluxe and Business Edition
  • Microsoft Money 2001 Deluxe Edition
  • Microsoft Money 2001 Business and Personal Edition
Keywords: 
kbenv kberrmsg kbpending kbprb kbsetup KB274635

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com