OL2000: Long Name Attachment Causes Outlook to Stop Responding

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Article ID: 274778 - View products that this article applies to.
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SYMPTOMS

When you try to open a message in Microsoft Outlook 2000 Service Release 1/1a (SR-1/1a) that has the E-mail Security Update applied, Outlook 2000 may stop responding (hang).

For additional information about the Outlook 2000 E-mail Security Update, click the article number below to view the article in the Microsoft Knowledge Base:
262631 OL2000: Information About the Outlook E-mail Security Update

CAUSE

This problem can occur when the e-mail message contains an attachment that includes a long file name, over 256 characters, when Outlook has the E-mail Security Update applied. Without the E-mail Security Update, this problem does not exist.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Microsoft Office 2000 Service Pack 2 (SP-2).

Properties

Article ID: 274778 - Last Review: February 28, 2014 - Revision: 3.2
APPLIES TO
  • Microsoft Outlook 2000 Service Pack 1
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix kboffice2000presr2fix KB274778

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