Single sign-on (SSO) authentication for other SSO-enabled domains stops working after you run the convert-MSOLDomainToStandard cmdlet in Office 365

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Article ID: 2748507 - View products that this article applies to.
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PROBLEM

You use the convert-MSOLDomainToStandard Windows PowerShell cmdlet in Microsoft Office 365 to convert a single sign-on (SSO)-enabled domain to standard authentication in an Active Directory Federation Services (AD FS) implementation that supports multiple top-level domains. However, after you run the cmdlet, SSO authentication for the other SSO-enabled domains stops working.

CAUSE

The convert-MSOLDomainToStandard cmdlet removes the relying party trust entry in the AD FS Management Console on the AD FS server. To confirm that this is the cause of the issue that you're experiencing, follow these steps:
  1. Open the AD FS Management Console.
  2. In the left navigation pane, expand AD FS (2.0), expand Trust Relationships, and then expand Relying Party Trusts.
  3. Check whether the Microsoft Office 365 Identity Platform entry is listed in the center pane. If it's not listed, the relying party trust entry was removed.

SOLUTION

Update the relying party trust information by using the steps in the "How to update the configuration of the Office 365 federated domain" section of the following Microsoft Knowledge Base article:
2647048 How to update or to repair the configuration of the Office 365 federated domain

Still need help? Go to the Office 365 Community website or the Windows Azure Active Directory Forums website.

Properties

Article ID: 2748507 - Last Review: October 30, 2013 - Revision: 9.0
Applies to
  • Windows Azure
  • Microsoft Office 365
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • CRM Online via Office 365 E Plans
  • Windows Azure Recovery Services
Keywords: 
o365 o365e o365a o365062011 pre-upgrade o365022013 after upgrade o365m KB2748507

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