You cannot access a mailbox by using an EWS application in an Exchange Server 2010 environment

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Article ID: 2748879 - View products that this article applies to.
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Symptoms

Assume that you are using an Exchange Web Service (EWS) based application in a Microsoft Exchange Server 2010 environment. In this situation, you cannot access mailboxes, and you receive a "503 Service Unavailable" error. Additionally, the following events are logged in the Application log on the Exchange Server 2010 Client Access server:
Log Name:      Application
Source:        MSExchange Common
Date: Date
Event ID:      4999
Task Category: General
Level:         Error
Keywords:      Classic
User:          N/A
Computer: Computer
Description:
Watson report about to be sent for process id: Process ID, with parameters: E12, Build Type, Version Number, WS, System.Web, S.W.U.WebServiceParser.GetCompiledType, System.InvalidCastException, XXXX, Version Number.
ErrorReportingEnabled: True

Log Name:      Application
Source:        ASP.NET 2.0.50727.0
Date: Date
Event ID:      1309
Task Category: Web Event
Level:         Warning
Keywords:      Classic
User:          N/A
Computer: Computer
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: Time 
Event time (UTC): Time 
Event ID: ID 
Event sequence: XXX 
Event occurrence: XX
Event detail code: 0

Application information:
  Application domain: /LM/W3SVC/1/ROOT/EWS-1-XXXXX 
  Trust level: Full
  Application Virtual Path: /EWS 
  Application Path: Drive:\Program Files\Microsoft\Exchange Server\ClientAccess\exchweb\EWS\ 
  Machine name: Computer 

Process information:
  Process ID: Process ID 
  Process name: w3wp.exe 
  Account name: NT AUTHORITY\SYSTEM 

Exception information:
  Exception type: InvalidCastException 
  Exception message: Unable to cast object of type 'System.Web.Compilation.BuildResultCustomString' to type 'System.Web.Compilation.BuildResultCompiledType'. 

Request information:
  Request URL: URL
  Request path: /EWS/Exchange.asmx 
  User host address: IP 
  User: User 
  Is authenticated: True 
  Authentication Type: NTLM 
  Thread account name: NT AUTHORITY\SYSTEM 
 
Thread information:
  Thread ID: Thread ID 
  Thread account name: NT AUTHORITY\SYSTEM 
  Is impersonating: False 
  Stack trace: at System.Web.UI.WebServiceParser.GetCompiledType(String inputFile, HttpContext context)
   at System.Web.Services.Protocols.WebServiceHandlerFactory.GetHandler(HttpContext context, String verb, String url, String filePath)
   at System.Web.HttpApplication.MaterializeHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Cause

This issue occurs because the Exchange server does not use a correct handler to process the EWS request.

Resolution

To resolve this issue, install the following update rollup:
2785908 Description of Update Rollup 5 version 2 for Exchange Server 2010 Service Pack 2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2748879 - Last Review: December 14, 2012 - Revision: 5.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew KB2748879

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