FIX: Slow performance when System Center Operations Manager monitors a computer in BizTalk Server 2010

Article ID: 2749592 - View products that this article applies to.
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Symptoms

When you use Microsoft System Center Operations Manager to monitor a computer that is running Microsoft BizTalk Server 2009, BizTalk Server experiences slow performance.

Note When this issue occurs, you may experience the following issues:
  • You cannot log on to the computer.
  • You cannot start BizTalk Administration Console.
  • A Service Host process (Svchost.exe) consumes a large amount of memory.

Cause

This issue occurs because of deadlocks that occur when BizTalk threads run BizTalk Windows Management Instrumentation (WMI) queries. Therefore, the Svchost.exe process that hosts the WMI service (Winmgmt) may eventually create thousands of threads.

Resolution

Cumulative update information

For BizTalk Server 2010

The fix that resolves this issue is included in cumulative update package 6 for BizTalk Server 2010.

For more information about how to obtain the cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:
2855367 Cumulative update package 6 for BizTalk Server 2010

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Workaround

To work around the issue, restart the server periodically.

References

For more information about a similar issue that is fixed in cumulative update package 5 for BizTalk 2009, click the following article number to view the article in the Microsoft Knowledge Base: 
2483325 FIX: Applications stop responding or crash when System Center Operations Manager monitors BizTalk Server applications

For information about the service packs and cumulative update list for BizTalk Server, click the following article number to view the article in the Microsoft Knowledge Base:
2555976 Service pack and cumulative update list for BizTalk Server
For more information about BizTalk Server hotfixes, click the following article number to view the article in the Microsoft Knowledge Base:
2003907 Information about BizTalk hotfixes and service pack support

Properties

Article ID: 2749592 - Last Review: July 12, 2013 - Revision: 1.0
Applies to
  • Microsoft BizTalk Server Branch 2010
  • Microsoft BizTalk Server Standard 2010
  • Microsoft BizTalk Server Developer 2010
  • Microsoft BizTalk Server Enterprise 2010
Keywords: 
kbqfe kbfix kbexpertiseadvanced KB2749592

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