Article ID: 2749824 - View products that this article applies to.
When you try to open Microsoft Office documents from a Microsoft SharePoint site that was published through Microsoft Forefront Unified Access Gateway 2010, you may receive multiple authentication prompts before the document opens.
This issue occurs only if you try to access the document directly before you access any other page on the SharePoint site. For example, this issue may occur if you try to access a specific document that you bookmarked. This issue does not occur if you first browse to the SharePoint homepage, the root of the document library, or any other page on the SharePoint site.
To resolve this problem, install the service pack that is described in the following Microsoft Knowledge Base article:
(http://support.microsoft.com/kb/2710791/ )Description of Service Pack 2 for Forefront Unified Access Gateway 2010
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates