Article ID: 2750155 - View products that this article applies to.
When you try to open a Microsoft Office document that has Information Rights Management (IRM) protection, the document seems to crash and does not respond. This behavior occurs after you install either of the following:
(http://support.microsoft.com/kb/2687297/ )Description of the Office 2010 hotfix package (Mso-x-none.msp): June 26, 2012
(http://support.microsoft.com/kb/2553260/ )MS12-057: Description of the security update for Office 2010 (MSO): August 14, 2012
ImportantThis section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To resolve this issue, follow these steps:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
For an automated solution, execute a batch file to update your system automatically.
Note We recommend that you back up the registry before you follow these steps:
Microsoft has confirmed that this is an issue in the Microsoft products that are listed in the "Applies to" section.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.