Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Items remain in the "Recoverable Items\Deletions" folder after the retention age limit is reached in an Exchange Server 2010 environment
Article ID: 2750293 - View products that this article applies to.
Consider the following scenario:
Note The expected behavior is that items are moved from the "Recoverable Items\Deletions" folder to the "Recoverable Items\Purges" folder and are no longer visible to the user. When the retention age limit is reached, the Managed Folder Assistant removes the items from the mailbox database.
This issue occurs because the Managed Folder Assistant does not check whether the items in the "Deletions" folder are expired if litigation hold is enabled. Therefore, expired items are not removed.
To resolve this issue, install the following update rollup:
(http://support.microsoft.com/kb/2785908/ )Description of Update Rollup 5 version 2 for Exchange Server 2010 Service Pack 2
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about litigation hold, go to the following Microsoft website:
General information about litigation holdFor more information about how to place a mailbox on litigation hold, go to the following Microsoft website:
How to place a mailbox on litigation holdFor more information about retention tags and retention policies, go to the following Microsoft website:
General information about retention tags and retention policiesFor more information about the "Recoverable Items" folder, go to the following Microsoft website:
General information about the "Recoverable Items" folderFor more information about the MFCMAPI tool, go to the following website:
General information about the MFCMAPI toolFor more information about how to recover deleted items, go to the following Microsoft website:
How to recover deleted itemsFor more information about the Start-ManagedFolderAssistant cmdlet, go to the following Microsoft website:
General information about the Start-ManagedFolderAssistant cmdlet
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2750293 - Last Review: December 14, 2012 - Revision: 4.0