TIFF image files are not compressed correctly when you merge them into a multipage TIFF file on a computer that is running Windows 7 or Windows Server 2008 R2

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Article ID: 2750692 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You run an application that uses the Windows Image Acquisition (WIA) Automation Layer 2.0 feature on a computer that is running Windows 7 or Windows Server 2008 R2.
  • You use the application to merge some Tagged Image File Format (TIFF) image files into a multipage TIFF file. To do this, you apply a kind of compression that is not Limpel-Ziv-Welch (LZW) compression.
In the scenario, only the first frame in the output TIFF file is compressed correctly. The remaining frames are compressed by using LZW compression.

Cause

This issue occurs because the WIA Automation Layer 2.0 feature uses GDI+ version 1.1 instead of GDI+ version 1.0 in Windows 7 and in Windows Server 2008 R2. However, the WIA Automation Layer 2.0 feature does not comply with GDI+ version 1.1 when the feature handles TIFF image files.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wiaaut.dll6.1.7600.21320544,25606-Sep-201219:10x86
Wiaaut.dll6.1.7601.22108544,25606-Sep-201216:31x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wiaaut.dll6.1.7600.21320669,69606-Sep-201220:00x64
Wiaaut.dll6.1.7601.22108669,69606-Sep-201218:04x64
Wiaaut.dll6.1.7600.21320544,25606-Sep-201219:10x86
Wiaaut.dll6.1.7601.22108544,25606-Sep-201216:31x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_d43d6401ae797e8d7e58d875f1a03148_31bf3856ad364e35_6.1.7601.22108_none_a425070e09bdbb3c.manifest
File versionNot applicable
File size702
Date (UTC)07-Sep-2012
Time (UTC)14:40
PlatformNot applicable
File nameX86_da475ffe1a190223adfc9cdf29939736_31bf3856ad364e35_6.1.7600.21320_none_e5a4235376734f4e.manifest
File versionNot applicable
File size702
Date (UTC)07-Sep-2012
Time (UTC)14:40
PlatformNot applicable
File nameX86_microsoft-windows-wia-automation_31bf3856ad364e35_6.1.7600.21320_none_060e0c373e238c53.manifest
File versionNot applicable
File size49,544
Date (UTC)06-Sep-2012
Time (UTC)19:43
PlatformNot applicable
File nameX86_microsoft-windows-wia-automation_31bf3856ad364e35_6.1.7601.22108_none_08120b653b328b15.manifest
File versionNot applicable
File size49,544
Date (UTC)06-Sep-2012
Time (UTC)16:59
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_8a97cf2d68a86f6c41d122d0191ff62f_31bf3856ad364e35_6.1.7601.22108_none_6d3c58bcdc0ab812.manifest
File versionNot applicable
File size1,052
Date (UTC)07-Sep-2012
Time (UTC)14:40
PlatformNot applicable
File nameAmd64_ea72fe9c24c04977cbba133a8fef78cd_31bf3856ad364e35_6.1.7600.21320_none_c9aee01bb6f0a932.manifest
File versionNot applicable
File size1,052
Date (UTC)07-Sep-2012
Time (UTC)14:40
PlatformNot applicable
File nameAmd64_microsoft-windows-wia-automation_31bf3856ad364e35_6.1.7600.21320_none_622ca7baf680fd89.manifest
File versionNot applicable
File size49,548
Date (UTC)06-Sep-2012
Time (UTC)20:38
PlatformNot applicable
File nameAmd64_microsoft-windows-wia-automation_31bf3856ad364e35_6.1.7601.22108_none_6430a6e8f38ffc4b.manifest
File versionNot applicable
File size49,548
Date (UTC)06-Sep-2012
Time (UTC)18:33
PlatformNot applicable
File nameX86_microsoft-windows-wia-automation_31bf3856ad364e35_6.1.7600.21320_none_060e0c373e238c53.manifest
File versionNot applicable
File size49,544
Date (UTC)06-Sep-2012
Time (UTC)19:43
PlatformNot applicable
File nameX86_microsoft-windows-wia-automation_31bf3856ad364e35_6.1.7601.22108_none_08120b653b328b15.manifest
File versionNot applicable
File size49,544
Date (UTC)06-Sep-2012
Time (UTC)16:59
PlatformNot applicable

Properties

Article ID: 2750692 - Last Review: October 10, 2012 - Revision: 1.0
Applies to
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2750692

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