OL2000: The Attachment Name Is Lost When You Send Messages With a X400 Connection

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Article ID: 275162 - View products that this article applies to.
This article was previously published under Q275162
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SYMPTOMS

When you drag files to a message as an attachment, the attachment name may be lost when the message is received.

CAUSE

This problem occurs if you connect to the receiving computer with an x400 connection. When you use a drag and drop feature to attach files, the PR_ATTACH_FILENAME property is not set by Outlook 98 and Outlook 2000. This property is required to maintain the attachment name during the conversion from the Microsoft Exchange format to the x400 format.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The German-language version of this fix should have the following file attributes or later:
   File name
   -------------------------------------------------------------
   Outlook.msp
   Outlook_Admin.msp
   readme.txt
				

The fix contains the following files:
   File name
   -------------------------------------------------------------
   Outllib.dll
   Outllibr.dll
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 275162 - Last Review: October 21, 2013 - Revision: 3.5
APPLIES TO
  • Microsoft Outlook 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbbug kbfix kboffice2000presr2fix kbqfe kbhotfixserver KB275162

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