Event ID 9682 does not record the folder name when you delete a public folder in an Exchange Server 2010 environment

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Article ID: 2751628 - View products that this article applies to.
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Assume that you have a computer that has the Microsoft Exchange Server 2010 installed. When a user who has sufficient permission deletes a public folder, event ID 9682 that is used to identify who deletes the public folder is logged in the Application log on the Mailbox server. However, the folder name is empty, and the event log resembles the following:

Log Name:      Application
Source:        MSExchangeIS Public Store
Date:          Date 
Event ID:      9682
Task Category: General
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Computer 
Folder  with folder ID ID Number was deleted by /o=Exchange Organization /ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=User, user account Domain\Account.


This issue occurs because Exchange 2010 does not set a certain attribute that is related to the public folder name before Exchange 2010 displays the event.


To resolve this issue, install the following update rollup:
2803727 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 3


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the issue, click the following article number to go to the article in the Microsoft Knowledge Base:
891968 Description of a hotfix that enables Exchange Server 2003 to log an event when a user deletes a public folder


Article ID: 2751628 - Last Review: June 6, 2013 - Revision: 3.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 3, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
kbqfe kbfix kbsurveynew kbexpertiseinter KB2751628

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