PowerPoint 2010 cannot open files in Protected View after PowerPoint 2013 is uninstalled

Article ID: 2753659 - View products that this article applies to.
Expand all | Collapse all

Symptoms

When you attempt to open a PowerPoint file in Protected View, you may receive the following error:

PowerPoint found a problem with the content in <filename>.pptx. PowerPoint can attempt to repair the presentation. If you trust the source of this presentation, click Repair.

After you click Repair, you receive a second error.

There was an error accessing <filename>.

Cause

This problem has been known to occur in the following scenario.
  1. Install Office 2010.
  2. Install Office 2013 (Msi version) and keep Office 2010 programs installed.
  3. Uninstall Office 2013.
  4. Start PowerPoint 2010 and open a file in protected view.
In this scenario, the following registry data may not exist or may not be correct. If the registry data is missing or incorrect, this problem can occur.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Key: HKEY_CLASSES_ROOT\Interface\{9149349D-5A91-11CF-8700-00AA0060263B}
REG_SZ: (Default)
Value: _Presentation


Key: HKEY_CLASSES_ROOT\Interface\{9149349D-5A91-11CF-8700-00AA0060263B}\ProxyStubClsid32
REG_SZ: (Default)
Value: {00020424-0000-0000-C000-000000000046}


Key: HKEY_CLASSES_ROOT\Interface\{9149349D-5A91-11CF-8700-00AA0060263B}\TypeLib
REG_SZ: (Default)
Value: {91493440-5A91-11CF-8700-00AA0060263B}


Key: HKEY_CLASSES_ROOT\Interface\{9149349D-5A91-11CF-8700-00AA0060263B}\TypeLib
REG_SZ: Version
Value: 2.a


Workaround

To workaround this problem, please use the following steps:
  1. Start PowerPoint 2010.
  2. Press ALT + F11 to start the Visual Basic Editor.
  3. Close the Visual Basic Editor.
These steps will update the registry with the correct values.

More information

This problem has not been seen to occur if you install and subsequently uninstall a Click-to-Run version of Office 2013.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2753659 - Last Review: November 29, 2012 - Revision: 3.0
Applies to
  • Microsoft PowerPoint 2010
Keywords: 
KB2753659

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com