Article ID: 2753659 - View products that this article applies to.
When you attempt to open a PowerPoint file in Protected View, you may receive the following error:
PowerPoint found a problem with the content in <filename>.pptx. PowerPoint can attempt to repair the presentation. If you trust the source of this presentation, click Repair.
After you click Repair, you receive a second error.
There was an error accessing <filename>.
This problem has been known to occur in the following scenario.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To workaround this problem, please use the following steps:
This problem has not been seen to occur if you install and subsequently uninstall a Click-to-Run version of Office 2013.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.