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Outlook Does Not Exit After You Open an Embedded Object
Article ID: 275462 - View products that this article applies to.
This article was previously published under Q275462
When you try to open an embedded object after you apply the Outlook E-mail Security Update, the object does not load; however, even if you exit Outlook, a small internal memory leak causes Outlook to remain loaded in memory.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English-language version of this fix should have the following file attributes or later:
Date Version Size File name -------------------------------------------------------- 9/28/2000 9.00.00.4527 5,324,850 Outllib.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
The E-mail Security Update adds a feature that prevents the opening of embedded objects in messages. Because malicious code may run when you open an embedded object, you are less susceptible to a virus attack.
For additional information about the Outlook Email Security Update, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/262631/EN-US/ )OL2000: Information About the Outlook E-mail Security Update