Event ID 4097 is not logged as expected when you cannot install an ActiveX control from a website to a computer that is running Windows 7 or Windows Server 2008 R2

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Article ID: 2755625 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You have a computer that is running Windows 7 or Windows Server 2008 R2.
  • You enable the following Group Policy setting to enable ActiveX controls to be installed on the computer.
    Computer Configuration\Administrative Templates\Windows Components\ActiveX Installer Service\Approved Installation Sites for ActiveX Controls
  • You define one or several host URLs in the policy setting to limit from where you can install ActiveX controls.
  • You try to install an ActiveX control from a website that is not listed in the host URLs by using a standard user account on the computer. As expected, the installation is not successful.
In this scenario, the following event is not logged in the Application log as expected:

Log Name: Application
Source: AxInstallService
Event ID: 4097
Task Category: None
Level: Error
Description: Attempt to install control link to the ActiveX control failed. The host URL link to the website is not in policy


Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

To apply the following hotfix package on the computer that is running Windows Server 2008 R2, you must have the hotfix that is described in Microsoft Knowledge Base (KB) article 2508120 installed. For more information about hotfix 2508120, click the following article number to view the article in the Microsoft Knowledge Base:

2508120 An update that adds the ActiveX Installer Service to Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems. Additionally, you must have hotfix 2508120 installed on a computer that is running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1).
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Axinstsv.dll6.1.7600.2133488,06403-Oct-201216:45x86
Axinstui.exe6.1.7600.1638557,85614-Jul-200901:14x86
Axinstsv.dll6.1.7601.2212488,06403-Oct-201216:26x86
Axinstui.exe6.1.7600.1638557,85614-Jul-200901:14x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Axinstsv.dll6.1.7600.21334114,68803-Oct-201217:23x64
Axinstui.exe6.1.7600.1638558,88014-Jul-200901:38x64
Axinstsv.dll6.1.7601.22124114,68803-Oct-201217:29x64
Axinstui.exe6.1.7600.1638558,88014-Jul-200901:38x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the ActiveX Installer service, go to the following Microsoft website:
General information about the ActiveX Installer service
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_334c7709bb01107a6014b4c89594d1c5_31bf3856ad364e35_6.1.7601.22124_none_7ba502519ebd21eb.manifest
File versionNot applicable
File size704
Date (UTC)04-Oct-2012
Time (UTC)07:34
PlatformNot applicable
File nameX86_4c68f95899b9e798c826dc24d6849a90_31bf3856ad364e35_6.1.7600.21334_none_67008d0d275647c4.manifest
File versionNot applicable
File size704
Date (UTC)04-Oct-2012
Time (UTC)07:34
PlatformNot applicable
File nameX86_microsoft-windows-axinstallservice_31bf3856ad364e35_6.1.7600.21334_none_d79a3877eb36f700.manifest
File versionNot applicable
File size14,745
Date (UTC)04-Oct-2012
Time (UTC)07:46
PlatformNot applicable
File nameX86_microsoft-windows-axinstallservice_31bf3856ad364e35_6.1.7601.22124_none_d98b6569e85546fb.manifest
File versionNot applicable
File size14,745
Date (UTC)04-Oct-2012
Time (UTC)07:46
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_132f7ec9d815903988853168f0e315e2_31bf3856ad364e35_6.1.7601.22124_none_4623a2ff16da5904.manifest
File versionNot applicable
File size708
Date (UTC)04-Oct-2012
Time (UTC)07:34
PlatformNot applicable
File nameAmd64_f1024b8270c19e3240f44d121e3d3b58_31bf3856ad364e35_6.1.7600.21334_none_5ee05e349f76a885.manifest
File versionNot applicable
File size708
Date (UTC)04-Oct-2012
Time (UTC)07:34
PlatformNot applicable
File nameAmd64_microsoft-windows-axinstallservice_31bf3856ad364e35_6.1.7600.21334_none_33b8d3fba3946836.manifest
File versionNot applicable
File size14,749
Date (UTC)04-Oct-2012
Time (UTC)07:34
PlatformNot applicable
File nameAmd64_microsoft-windows-axinstallservice_31bf3856ad364e35_6.1.7601.22124_none_35aa00eda0b2b831.manifest
File versionNot applicable
File size14,749
Date (UTC)04-Oct-2012
Time (UTC)07:34
PlatformNot applicable

Properties

Article ID: 2755625 - Last Review: May 24, 2013 - Revision: 2.0
Applies to
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2755625

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