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FIX: TN3270 service terminates unexpectedly when a TN3270 client that has a 32-character host name connects to the service in Host Integration Server 2010
Article ID: 2756124 - View products that this article applies to.
Consider the following scenario:
Event ID: 7034
Source: Service Control Manager
The TN3270 service terminated unexpectedly. It has done this 1 time(s).
Additionally, an event that resembles the following may be logged in the Application log:
Event ID: 1000
Source: Application Error
Faulting application name: tn3servr.exe, version: 8.5.4430.2, time stamp: 0x4ed96d6a
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcdd833
Exception code: 0xc000000d
Fault offset: 0x000000000001d5fa
Faulting process id: 0xfb4
Faulting application start time: 0x01cd911259ea7251
Faulting application path: C:\Program Files\Microsoft Host Integration Server 2010\system\tn3servr.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\MSVCR80.dll
Report Id: 9f090c5a-fd05-11e1-84cc-00155d4d5902
To resolve this problem, apply either the cumulative update or the hotfix that is mentioned in this article.
Cumulative update informationThe fix that resolves this issue is included in cumulative update package 6 for Host Integration Server 2010. For more information about how to obtain the cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2752426/ )Cumulative update package 6 for Host Integration Server 2010
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have cumulative update package 5 for Host Integration Server 2010 installed.
Restart informationYou do not have to restart the computer after you apply this hotfix.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Host Integration Server 2010
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For all supported x64-based versions of Host Integration Server 2010
Note Because of file dependencies, the most recent fix that contains these files may also contain additional files.
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
To work around this issue, disable the Use name resolution option in the TN3270 properties. To do this, follow these steps:
There are additional issues that are related to using a host name that is longer than 31 characters: