Article ID: 2756472
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Symptoms

Assume that you install Window 8 on a computer and then start the Out-of-Box-Experience (OOBE) Wizard. Then, you connect a mouse or keyboard that requires special drivers to the computer. In this situation, the mouse or keyboard does not work until the OOBE Wizard has finished running.

Cause

This issue occurs because the Device Install service does not start when the OOBE Wizard is running. Therefore, the installation of Human Interface Device (HID) devices is blocked.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must be running Windows 8.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8 file information note
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8 RTMGDR
    6.2.920 0.20 xxxWindows 8 RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain updates in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 8" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
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File nameFile versionFile sizeDateTime
Drvinst.exe6.2.9200.1641580,38412-Sep-201207:06
Drvinst.mofNot applicable3,68506-Jul-201220:02
Umpnpmgr.dll6.2.9200.1641589,60012-Sep-201207:06
Umpnpmgr.mofNot applicable3,69206-Jul-201220:02
Drvinst.exe6.2.9200.2051580,38412-Sep-201207:05
Drvinst.mofNot applicable3,68506-Jul-201220:18
Umpnpmgr.dll6.2.9200.2051589,60012-Sep-201207:05
Umpnpmgr.mofNot applicable3,69206-Jul-201220:18
Services.exe6.2.9200.16415332,80012-Sep-201207:06
Services.exe6.2.9200.20515332,80012-Sep-201207:05
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For all supported x64-based versions of Windows 8
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File nameFile versionFile sizeDateTimePlatform
Drvinst.exe6.2.9200.1641592,67212-Sep-201207:41x64
Drvinst.mofNot applicable3,68506-Jul-201220:38Not applicable
Umpnpmgr.dll6.2.9200.16415107,00812-Sep-201207:41x64
Umpnpmgr.mofNot applicable3,69206-Jul-201220:38Not applicable
Drvinst.exe6.2.9200.2051592,67212-Sep-201207:42x64
Drvinst.mofNot applicable3,68506-Jul-201220:19Not applicable
Umpnpmgr.dll6.2.9200.20515107,00812-Sep-201207:42x64
Umpnpmgr.mofNot applicable3,69206-Jul-201220:19Not applicable
Services.exe6.2.9200.16415410,62412-Sep-201207:41x64
Services.exe6.2.9200.20515410,62412-Sep-201207:43x64
Drvinst.exe6.2.9200.1641580,38412-Sep-201207:06x86
Drvinst.mofNot applicable3,68506-Jul-201220:02Not applicable
Umpnpmgr.mofNot applicable3,69206-Jul-201220:02Not applicable
Drvinst.exe6.2.9200.2051580,38412-Sep-201207:05x86
Drvinst.mofNot applicable3,68506-Jul-201220:18Not applicable
Umpnpmgr.mofNot applicable3,69206-Jul-201220:18Not applicable
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 8

Additional files for all supported x86-based versions of Windows 8
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File nameX86_42d6ab91119902baa1e1be7d2a740269_31bf3856ad364e35_6.2.9200.16415_none_596d5736ae34df7a.manifest
File versionNot applicable
File size721
Date (UTC)13-Sep-2012
Time (UTC)13:57
File nameX86_4a2ba3ea373b55915a3bd2afba01f608_31bf3856ad364e35_6.2.9200.16415_none_0ee6617bc4f44061.manifest
File versionNot applicable
File size703
Date (UTC)13-Sep-2012
Time (UTC)13:57
File nameX86_4c4bc6da4ee04471abecd9fadc9a84a9_31bf3856ad364e35_6.2.9200.20515_none_9373648402805d74.manifest
File versionNot applicable
File size721
Date (UTC)13-Sep-2012
Time (UTC)13:57
File nameX86_7552b39377976c25db488478be1010a0_31bf3856ad364e35_6.2.9200.20515_none_1926e7b83ef63e8e.manifest
File versionNot applicable
File size703
Date (UTC)13-Sep-2012
Time (UTC)13:57
File nameX86_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.2.9200.16415_none_73f968bafe1910ad.manifest
File versionNot applicable
File size11,148
Date (UTC)12-Sep-2012
Time (UTC)08:02
File nameX86_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.2.9200.20515_none_748305861736b077.manifest
File versionNot applicable
File size11,148
Date (UTC)12-Sep-2012
Time (UTC)08:01
File nameX86_microsoft-windows-s..cecontroller-minwin_31bf3856ad364e35_6.2.9200.16415_none_3c1082f3cdd0571d.manifest
File versionNot applicable
File size9,466
Date (UTC)12-Sep-2012
Time (UTC)08:34
File nameX86_microsoft-windows-s..cecontroller-minwin_31bf3856ad364e35_6.2.9200.20515_none_3c9a1fbee6edf6e7.manifest
File versionNot applicable
File size9,466
Date (UTC)12-Sep-2012
Time (UTC)07:35
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Additional files for all supported x64-based versions of Windows 8
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File nameAmd64_3b6e408b1be587a8d2601717866261ab_31bf3856ad364e35_6.2.9200.16415_none_e8ec6dd9f71735e4.manifest
File versionNot applicable
File size707
Date (UTC)13-Sep-2012
Time (UTC)13:57
File nameAmd64_5fe67475545cce79594419bfa3957d83_31bf3856ad364e35_6.2.9200.16415_none_6423233df1fd8c93.manifest
File versionNot applicable
File size707
Date (UTC)13-Sep-2012
Time (UTC)13:57
File nameAmd64_639d77879405705cac42fc27aaa9c0b9_31bf3856ad364e35_6.2.9200.20515_none_10e57cd3848a4e37.manifest
File versionNot applicable
File size707
Date (UTC)13-Sep-2012
Time (UTC)13:57
File nameAmd64_6c7a80bff83720a993abd38db8b41b4d_31bf3856ad364e35_6.2.9200.16415_none_829f79d485165697.manifest
File versionNot applicable
File size725
Date (UTC)13-Sep-2012
Time (UTC)13:57
File nameAmd64_a12b1d2854dc8b2e06bbc0758ea203ed_31bf3856ad364e35_6.2.9200.20515_none_f62c3ea63c8b2eac.manifest
File versionNot applicable
File size1,056
Date (UTC)13-Sep-2012
Time (UTC)13:57
File nameAmd64_a7f216ef9a89622d3da030a841718105_31bf3856ad364e35_6.2.9200.16415_none_277d8e494f90b935.manifest
File versionNot applicable
File size1,056
Date (UTC)13-Sep-2012
Time (UTC)13:57
File nameAmd64_ac18130dcdd1a3ae84e5f664d2ce8dda_31bf3856ad364e35_6.2.9200.20515_none_481fb663e20313b3.manifest
File versionNot applicable
File size707
Date (UTC)13-Sep-2012
Time (UTC)13:57
File nameAmd64_f416a8e179b57d73701e22436b51a306_31bf3856ad364e35_6.2.9200.20515_none_a099942ec9deb119.manifest
File versionNot applicable
File size725
Date (UTC)13-Sep-2012
Time (UTC)13:57
File nameAmd64_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.2.9200.16415_none_d018043eb67681e3.manifest
File versionNot applicable
File size11,152
Date (UTC)12-Sep-2012
Time (UTC)09:36
File nameAmd64_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.2.9200.20515_none_d0a1a109cf9421ad.manifest
File versionNot applicable
File size11,152
Date (UTC)12-Sep-2012
Time (UTC)11:19
File nameAmd64_microsoft-windows-s..cecontroller-minwin_31bf3856ad364e35_6.2.9200.16415_none_982f1e77862dc853.manifest
File versionNot applicable
File size9,473
Date (UTC)12-Sep-2012
Time (UTC)11:02
File nameAmd64_microsoft-windows-s..cecontroller-minwin_31bf3856ad364e35_6.2.9200.20515_none_98b8bb429f4b681d.manifest
File versionNot applicable
File size9,473
Date (UTC)12-Sep-2012
Time (UTC)09:50
File nameWow64_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.2.9200.16415_none_da6cae90ead743de.manifest
File versionNot applicable
File size6,236
Date (UTC)12-Sep-2012
Time (UTC)08:01
File nameWow64_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.2.9200.20515_none_daf64b5c03f4e3a8.manifest
File versionNot applicable
File size6,236
Date (UTC)12-Sep-2012
Time (UTC)08:00
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Properties

Article ID: 2756472 - Last Review: November 22, 2012 - Revision: 2.1
Keywords: 
kbqfe kbhotfixserver kbfix kbautohotfix kbexpertiseadvanced kbsurveynew KB2756472

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