Error 1711: "An error occurred while writing installation information to disk"

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This article was previously published under Q275869

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SYMPTOMS

If you deploy a program through Group Policy in Windows 2000 without having sufficient free disk space on the domain controller's partition (which holds the Sysvol folder), the Application Deployment Editor may stop responding (hang). The symptoms include an hourglass for the mouse pointer in the Application Deployment Editor and a message in the Application log in Event Viewer similar to the following:

Event Viewer Error Message:
Event Type: Error
Event Source: MsiInstaller
Description:
Product: Microsoft Office 2000 Premium -- Error 1711. An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the install.

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RESOLUTION

To resolve this issue, use the kill.exe command-line utility to kill Msiexec.exe. Using Task Manager to stop Msiexec.exe does not work. Entering net stop msiserver at a command prompt also does not work.

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MORE INFORMATION

Application configuration data is stored in .aas files in the GPO folder in Sysvol. There must be enough disk space available on the Sysvol partition to contain the .aas files.

For more information concerning the deployment of programs in Windows 2000, please refer to online Help or the Windows 2000 Resource Kit.

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