Add-ins are user re-enabled after being disabled by Office 2013 programs

Article ID: 2758876
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Programs in Office 2013 provide add-in resiliency in that the apps will disable an add-in if it performs slowly. However, you can re-enable the add-in and select the "Always enable this add-in" option to prevent the add-in from being auto-disabled by the Office program. For example, the following figure shows an add-in that was disabled because it caused Outlook to shutdown slowly. The option to "Always enable this add-in" is shown as well.

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Note, if you re-enable an add-in that caused a performance problem at one time, you may experience performance problems in the future in the Office program under which the add-in is loaded. See the More Information section of this article for additional information on ways you can monitor add-in performance in Office 2013 programs.

More information

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

In Office 2013, the performance of add-ins is logged in the Application Event log under an Event ID: 45. The following figure shows an example event for an add-in load time in Outlook.

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However, if an add-in causes performance issues in an Office program, an Event ID: 59 is added to the Application Event log. For example, the following event shows that an add-in was disabled because it caused Outlook to shut down slowly.

Source: Outlook
Date: 11/16/2012
Event ID: 59
Task Category: None
Level: Warning
Keywords: Classic
User: N/A


Outlook disabled the following add-ins
ProgID: SlowShutdownAddin
GUID: {F3C2E1BA-8C08-4EF6-A05E-C67140965CB6}
Name: SlowShutdownAddin
Load Behavior: 3
Location: Mscoree.dll
Threshold Time (milliseconds): 500
Time Taken (milliseconds): 719
Disable Reason: This add-in caused Outlook to close slowly.
Policy Exception (Allow List): 0

In this scenario on the next launch of Outlook, the following notification will be shown to raise an alert that an add-in was disabled.

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By clicking View Disabled Add-ins, the Disabled Add-ins dialog box is displayed and you can click the Always enable this add-in option to keep the add-in enabled even if it performs slowly.

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If you click Always enable this add-in, the registry is updated to include details about the add-in that is to be exempted from this automatic disabling feature.

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\<application>\Resiliency\DoNotDisableAddinList
DWORD: <ProgID of the add-in>
Value: Hex value between 1 and A indicating the reason the add-in was originally disabled. (see table below)
0x00000001 Boot load (LoadBehavior = 3)
0x00000002 Demand load (LoadBehavior = 9)
0x00000003 Crash
0x00000004 Handling FolderSwitch event
0x00000005 Handling BeforeFolderSwitch event
0x00000006 Item Open
0x00000007 Iteration Count
0x00000008 Shutdown
0x00000009 Crash, but not disabled because add-in is in the allow list
0x0000000A Crash, but not disabled because user selected no in disable dialog

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.


Article ID: 2758876 - Last Review: May 16, 2013 - Revision: 4.0

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