Article ID: 275894 - View products that this article applies to.
This article was previously published under Q275894
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If you use Outlook 2000 to send a message that is marked with a read receipt through Microsoft Exchange Server to a foreign X.400 message transfer agent (MTA), and the foreign MTA autoforwards the message to another recipient, you may receive the following a non-read report (message class Report.IPM.Note.IPNNRN) in Outlook:
To: 'recipient'was deleted without being read on dd/mm/yy hh:mm.
Sent: dd/mm/yy hh:mm
This non-read report does not provide any indication that the message was autoforwarded to another recipient.
This problem occurs because Outlook incorrectly interprets the properties on the non-read report.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English-language version of this fix should have the following file attributes or later:
File name Size Date Time Version ------------------------------------------------------------ Outllib.dll 5,308,466 4/5/2000 10:24 PM 9.00.0000.4005
After you apply this fix, the following non-read report is displayed when a foreign MTA autoforwards a message to another recipient:
To: 'recipient'If there is an autoforward comment in the message, the comment is also displayed.
Sent: dd/mm/yy hh:mm
was auto-forwarded on dd/mm/yy hh:mm
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.