Article ID: 275934 - View products that this article applies to.
This article was previously published under Q275934
For a Microsoft Word 2000 version of this article, see 241269
When you open a mail-merge main document or template, you may receive an error message similar to one of the following messages.
Error message 1
Error message 2
File name is a mail merge main document. Word cannot find its data source, path\file name.
Error message 3
File name is a mail merge main document. Word cannot find its data source, C:\~~\~~~_virtual_file_~~~.olk.
In this error message, file name is the mail-merge main document that you opened and path\file name is the file that is used as the data source (address list) for your Word mail merge.
File name is a mail merge main document. Word cannot find its data source, C:\...\~~~_virtual_file_~~~Mailbox - ....
If you close the error message by clicking Close (the X in the upper-right corner of the dialog box), you receive an error message similar to the following, and your mail-merge main document does not open:
The document name or path is not valid. Try these suggestions.
* Check the file permissions for the document or drive.
* Use the File Open dialog box to locate the document.
This problem occurs when the data source (address list) that is attached to your mail-merge main document was deleted, renamed, or moved to a different location.
If you use a Microsoft Outlook Contact list as the data source attached to your mail-merge main document, Word creates a temporary file (for example, C:\~~\~~~_virtual_file_~~~.olk) that contains the contacts from your Outlook Contact list as the attached data source. When you close your Word mail-merge main document, the temporary file is deleted. Therefore, when you reopen the Word mail-merge main document, Word cannot locate the temporary file that is attached as the data source.
The data source file may also have been blocked by Attachment Manager. Attachment Manager is a security feature in Microsoft Windows XP Professional Service Pack 2, Microsoft Windows Server 2003 Service Pack 1, and Windows Vista. Microsoft Office Outlook Express, Microsoft Windows Messenger, Microsoft MSN Messenger, and Windows Internet Explorer use Attachment Manager to help protect a computer from potentially unsafe e-mail message attachments and Internet downloads on the NT file system (NTFS). If the data source file originated as an e-mail message attachment or an Internet download, Windows may have saved the file by using a file stream when you saved the file to the hard disk. The file stream contains information about the security zone from which the file was obtained. When you open the mail merge main document, if Windows determines that the data source file might be unsafe, Windows prevents you from accessing the data in the data source file.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/883260/ )Description of how the Attachment Manager works in Windows XP Service Pack 2
To work around this problem, use one of the following methods, as appropriate for your situation.
Method 1: If the Data Source Still ExistsIf the data source mentioned in the error message still exists, and you know where to find it, follow these steps to reattach the data source:
Method 2: If the Data Source Does Not ExistIf the data source mentioned in the error message does not exist, or you do not know where to find the data source, follow these steps:
Word 2003 and Word 2002
Method 3: If the Data Source Not Found Is "~~~_virtual_file_~~~"To work around this problem when you are using a Microsoft Outlook Contact list as your mail-merge data source, follow these steps:
To reattach the Microsoft Outlook Contact list as the data source, use one of the following methods depending on the version of Word that you are using.
Word 2003 and Word 2002
Article ID: 275934 - Last Review: August 13, 2007 - Revision: 3.0
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