Adobe Acrobat buttons are missing or you receive an error message after you upgrade to Word

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Article ID: 276001 - View products that this article applies to.
This article was previously published under Q276001
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SYMPTOMS

After you upgrade to Microsoft Word 2002 or Microsoft Office Word 2003, and you have Adobe Acrobat installed, you may experience either of the following symptoms:
  • The Create a PDF File and Configure PDF Options buttons may be missing from the toolbar.
  • If the Create a PDF File and Configure PDF Options buttons appear on the toolbar, you either receive no response when you click them, or you receive the following error message:
    The macro cannot be found, or the macro has been disabled because of your Macro security settings.
Note This problem can occur with the PDF Maker add-in and Adobe Acrobat PDF Writer (version 3.x), which may have been installed with Adobe PageMaker 6.5.

RESOLUTION

To resolve this problem, reinstall the add-in. When you reinstall the add-in after your version of Word has been installed, the issue may be resolved.

If the issue still occurs, then upgrade your version of Adobe Acrobat PDF Maker add-in and Adobe Acrobat PDF Writer. For more information, please contact Adobe Systems, Inc.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For information about how to contact the companies mentioned in this article, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendors
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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Article ID: 276001 - Last Review: June 16, 2008 - Revision: 5.0
APPLIES TO
  • Microsoft Office Word 2003
  • Microsoft Word 2002 Standard Edition
Keywords: 
kbmacro kbtshoot kbprb KB276001

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