FIX: A PowerPivot workbook cannot connect to data source and load data when a PowerPivot server of a SharePoint farm is unavailable

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Article ID: 2760981 - View products that this article applies to.

Microsoft distributes Microsoft SQL Server 2008 R2 Service Pack 1 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 R2 Service Pack 1 fix release.

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Symptoms

Consider the following scenario:
  • You install Microsoft SQL Server 2008 R2 PowerPivot for Microsoft SharePoint in a two-server SharePoint farm.
  • You upload a Microsoft Excel workbook that contains PowerPivot table to a PowerPivot gallery.
  • You stop SQL Server 2008 R2 Analysis Services (SSAS 2008 R2) and PowerPivot System Service on a server that is hosting the workbook.
  • You try to refresh data on the workbook in the PowerPivot gallery.
In this scenario, the workbook does not start to load the data from the other server. Additionally, the workbook cannot connect to the data source.

Resolution

Cumulative update information

Cumulative Update 6 for SQL Server 2008 R2 Service Pack 2

The fix for this issue was first released in Cumulative Update 6. For more information about how to obtain this cumulative update package for SQL Server 2008 R2 Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
2830140 Cumulative update package 6 for SQL Server 2008 R2 Service Pack 2
Note Because the builds are cumulative, each new fix release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 R2 Service Pack 2 fix release. We recommend that you consider applying the most recent fix release that contains this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2730301 The SQL Server 2008 R2 builds that were released after SQL Server 2008 R2 Service Pack 2 was released

Cumulative Update 11 for SQL Server 2008 R2 Service Pack 1

The fix for this issue was first released in Cumulative Update 11. For more information about how to obtain this cumulative update package for SQL Server 2008 R2 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
2812683 Cumulative update package 11 for SQL Server 2008 R2 Service Pack 1
Note Because the builds are cumulative, each new fix release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 R2 Service Pack 1 fix release. We recommend that you consider applying the most recent fix release that contains this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2567616 The SQL Server 2008 R2 builds that were released after SQL Server 2008 R2 Service Pack 1 was released

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2760981 - Last Review: April 15, 2013 - Revision: 2.0
Applies to
  • Microsoft SQL Server 2008 R2 Analysis Services
  • Microsoft SQL Server 2008 R2 Datacenter
  • Microsoft SQL Server 2008 R2 Enterprise
  • Microsoft SQL Server 2008 R2 Developer
  • Microsoft SQL Server 2008 R2 Standard
  • Microsoft SQL Server 2008 R2 Web
  • Microsoft SQL Server 2008 R2 Workgroup
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseadvanced KB2760981

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