Invalid product key message when installing SBS 2011

Article ID: 2761006 - View products that this article applies to.
Expand all | Collapse all

Symptoms

When installing Windows Small Business Server 2011, the product key included with the product may be rejected as an invalid product key.

Cause

The cause of this issue is that it is occasionally necessary to generate new blocks of product keys for a Windows SKU. When this occurs the code to validate the product keys is updated and distributed via Windows Update. However, it is impossible to update the product key validation code on install media that has already been distributed. This results in a situation where the install media for SBS 2011 will generate a false product key failure for a key that is indeed valid. 

Resolution

To work around this issue all that is needed is to skip entering the product key during Windows SBS 2011 install. Once the OS is installed follow the steps below to add the product key:


  1. Click Start, right click on Computer and select Properties.
  2. On the System Properties screen scroll to the bottom and click on the link labled "Change product key".
  3. Enter your product key when prompted and continue. SBS 2011 should now be activated.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2761006 - Last Review: October 26, 2012 - Revision: 2.0
Applies to
  • Windows Small Business Server 2011 Essentials
  • Windows Small Business Server 2011 Standard
Keywords: 
KB2761006

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com