The Windows Server Update Services console crashes when browsing for updates

Article ID: 2761925 - View products that this article applies to.
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Symptoms

The Windows Server Update Services (WSUS) console crashes when browsing for updates and displays the following error message:

An unexpected error occurred.
click reset server node to try to connect to the server again

Event Type: Error
Event Source: Windows Server Update Services
Event Category: None
Event ID: 7053
Date:
Time: 
User: N/A
Computer:
Description: The WSUS administration console has encountered an unexpected error. This may be a transient error; try restarting the administration console.

Cause

This can occur if the application cache is corrupted.

Resolution

To resolve this issue, delete the WSUS application cache from the location below:

C:\Documents and Settings\<user profile>\application data\microsoft\mmc

where user profile is the currently logged in user profile.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2761925 - Last Review: October 11, 2012 - Revision: 1.0
Applies to
  • Windows Server Update Services 3.0
  • Windows Server Update Services 3.0 Service Pack 1
  • Windows Server Update Services 3.0 Service Pack 2
  • Windows Server Update Services with Service Pack 1
Keywords: 
KB2761925

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