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The Windows Server Update Services console crashes when browsing for updates

Article ID: 2761925 - View products that this article applies to.

Symptoms

The Windows Server Update Services (WSUS) console crashes when browsing for updates and displays the following error message:

An unexpected error occurred.
click reset server node to try to connect to the server again

Event Type: Error
Event Source: Windows Server Update Services
Event Category: None
Event ID: 7053
Date:
Time:
User: N/A
Computer:
Description: The WSUS administration console has encountered an unexpected error. This may be a transient error; try restarting the administration console.

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Cause

This can occur if the application cache is corrupted.

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Resolution

To resolve this issue, delete the WSUS application cache from the location below:

C:\Documents and Settings\<user profile>\application data\microsoft\mmc

where user profile is the currently logged in user profile.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

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