The Lync Online client displays a blank screen, and no controls are available

Article ID: 2761977 - View products that this article applies to.

Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
(http://office.microsoft.com/redir/HA103982331.aspx)
Expand all | Collapse all

PROBLEM

When you start Microsoft Lync Online, you see a blank screen, and no controls are available.

Collapse this imageExpand this image

Back to the top | Give Feedback

CAUSE

This issue may occur if there is a graphics driver compatibility issue with hardware acceleration.
Back to the top | Give Feedback

SOLUTION

To resolve this issue, disable hardware graphics acceleration in Microsoft Outlook 2013. To do this, follow these steps:
  1. Start Outlook.
  2. Click File, and then click Options.
  3. In the Advanced group, click to select the Disable hardware graphics acceleration check box.

    Collapse this imageExpand this image
  4. Click OK.

Back to the top | Give Feedback

MORE INFORMATION

For more information about how to update hardware drivers, visit the following Microsoft website:
Update drivers: recommended links
(http://windows.microsoft.com/en-US/windows7/Update-drivers-recommended-links)
Back to the top | Give Feedback

Still need help? Go to the Office 365 Community
(http://community.office365.com/)
website.
Back to the top | Give Feedback

Properties

Article ID: 2761977 - Last Review: May 15, 2013 - Revision: 6.0
Applies to
  • Microsoft Lync Online
Keywords: 
o365e o365p kbgraphxlink after upgrade o365 o365022013 KB2761977
Back to the top | Give Feedback

Give Feedback

 
Back to the topBack to the top