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The Lync Online client displays a blank screen, and no controls are available
Article ID: 2761977 - View products that this article applies to.
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When you start Microsoft Lync Online, you see a blank screen, and no controls are available.
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This issue may occur if there is a graphics driver compatibility issue with hardware acceleration.
To resolve this issue, disable hardware graphics acceleration in Microsoft Outlook 2013. To do this, follow these steps:
For more information about how to update hardware drivers, visit the following Microsoft website:
Update drivers: recommended links
Still need help? Go to the Office 365 Community