Server Manager refresh fails with error 'Incorrect function'' in Windows Server 2012

Article ID: 2762229 - View products that this article applies to.
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Symptoms

On a computer that is running Windows Server 2008 Service Pack 2 (SP2) or Windows Server 2008 R2 Service Pack 1 (SP1), you have Windows Management Framework (WMF) 3.0 installed and you upgrade the operating system to Windows Server 2012. In this scenario, Server Manager refresh would fail with the following error:

Incorrect function

Cause

When WMF 3.0 is installed on a down-level server operating system, FeatureInfoXml registry key value is created under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ServerManager\MgmtProvider

In Windows Server 2012, MgmtProvider does not expect this registry value to exist and when a down-level machine with WMF 3.0 installed is upgraded to Windows Server 2012, FeatureInfoXml registry value continues to exist. In the upgraded Windows Server 2012, when MgmtProvider determines that FeatureInfoXml registry value exists, it tries to execute the down-level features extraction code instead of calling the UXD provider for getting features. This results in the failure.

Resolution

To resolve this problem, delete the FeatureInfoXml registry key value.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows

Remove any incorrect values that may exist in the Registry. To do this, follow these steps:
  1. Open Registry editor (regedit.exe)
  2. Locate and then select the following registry subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ServerManager\MgmtProvider
  3. Right-click on the MgmtProvider key and then choose Export. Give the file a name and then save it.
  4. From the right-side pane, select FeatureInfoXml registry value and delete it.
  5. Click on OK to close out of the editor and then exit the registry editor.
  6. Restart the computer.

More information

To avoid this issue to occur, before upgrading to Windows Server 2012, uninstall Windows Management Framework 3.0.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2762229 - Last Review: September 26, 2012 - Revision: 1.0
Applies to
  • Windows Server 2008 Service Pack 2
  • Windows Server 2008 R2 Service Pack 1
  • Windows Server 2012 Standard
  • Windows Server 2012 Datacenter
Keywords: 
KB2762229

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