Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Outlook continues to prompt for credentials after your domain password changes
Article ID: 2762344 - View products that this article applies to.
After the password for your domain user account is changed, Microsoft Outlook 2010 and Microsoft Outlook 2013 may prompt you for your password. After you enter the new password and then click to enable the Remember my credentials option, you are not prompted again during the current Windows session. However, if you log off Windows, log back in, and start Outlook, you are again prompted for your credentials.
Before your password changed, you saved your credentials. The stored credentials are not overwritten when Outlook triggers the authentication prompt even if you enable the Remember my credentials option.
To force Outlook to use your Windows desktop credentials, remove all previously saved credentials. To remove stored credentials, follow these steps.