Article ID: 276393 - View products that this article applies to.
This article was previously published under Q276393
Guided help to troubleshoot Internet Explorer stop, restart, or crash problemsSelf-help steps for beginning to intermediate computer users are available at the following Microsoft Web site (temporarily in English only):
This article provides information to help you diagnose and resolve issues that occur when you receive an unrecoverable error (fault or exception) message when you use Windows-based Internet Explorer.
Unrecoverable errors are also known as user-mode faults or exceptions. Programs such as Internet Explorer run on your computer in what is known as user-mode (or Ring3). Processes that run in user-mode do so in their virtual address spaces and do not have direct access to hardware or memory that was not allocated to them. Because user-mode processes are effectively isolated from the system and other user-mode processes, they do not interfere with these resources. Therefore, they do not compromise the integrity of your computer. For example, if a process tries to read or write to a memory location that has not been allocated to it, the result is an unrecoverable error (in this case, an exception). When these unrecoverable errors occur, you must close the affected program or process to maintain your computer’s integrity.
Note that most programs interact with other user-mode processes. You can extend some programs by using add-on features that share their memory space. In the case of Internet Explorer, ActiveX Controls, Browser Helper Objects, tool bands, and other components can add custom functionality to the browser, such as additional toolbars, wallpaper or banner ads. These components run in the same memory space as the browser, and may generate faults or exceptions on Internet Explorer or one of its components. Like most programs, Internet Explorer also interacts with other parts of your computer. For example, you use your display driver, display hardware, and installed fonts to display Web pages. You use your printer driver and hardware to print Web pages. Other programs may also interact with Internet Explorer. These interactions with other software or services can also cause unrecoverable errors in Internet Explorer.
Troubleshooting Unrecoverable ErrorsTo troubleshoot unrecoverable errors in Internet Explorer, follow these steps. After you perform each step, stop and test to see if the issue is resolved. If not, continue troubleshooting with the next step.
Unrecoverable Error MessagesUnrecoverable errors in Internet Explorer generate different error messages depending on whether Internet Explorer Error Reporting is installed and enabled.
Windows 98 Without Internet Explorer Error Reporting
This program has performed an illegal operation and will be shut down. If the issue persists, contact the program vendor.
Windows Millennium Edition Without Internet Explorer Error Reporting
Iexplore has caused an error in module. Iexplore will now close. If you continue experiencing problems, try restarting your computer.
Windows NT 4.0 and Windows 2000 Without Internet Explorer Error Reporting
An application error has occurred and an application error log is being generated.
iexplore.exe Exception: access violation (0xc00000050), Address:memory address
Windows XP and Earlier Windows Versions With Internet Explorer Error Reporting
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Internet Explorer. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.
Note: Although the following articles are sorted by the appropriate version of Internet Explorer, some information may apply to more than one version of Internet Explorer.
Internet Explorer 6
(http://support.microsoft.com/kb/281849/EN-US/ )Random General Protection Faults with Comet Cursor Version 1.5 Installed
(http://support.microsoft.com/kb/259684/ )Invalid page faults occur if you run IE 5.5 and Aureate Radiate
(http://support.microsoft.com/kb/262900/ )Error message with Netscape 4.06 TuneUp installed
Internet Explorer 5.5
(http://support.microsoft.com/kb/253364/EN-US/ )IPFs Occur If Internet Explorer 5.5 and Gator Software Installed
(http://support.microsoft.com/kb/271582/EN-US/ )Problems Printing to HP DeskJet if BD Denver Font Is Damaged
(http://support.microsoft.com/kb/274419/EN-US/ )Error Message with Damaged Font or Mlang.dll File Not Registered
(http://support.microsoft.com/kb/275154/EN-US/ )IEXPLORE Caused an Invalid Page Fault in Module Mshtmled.dll
Internet Explorer 5
(http://support.microsoft.com/kb/197625/EN-US/ )STB Velocity 128 Installation Program Does Not Work Properly
(http://support.microsoft.com/kb/218983/EN-US/ )Err Msg: IExplore Caused an Invalid Page Fault in Module...
(http://support.microsoft.com/kb/219008/EN-US/ )Remedy Help Desk Notifier Causes GP Fault in Module Tirpc.dll
(http://support.microsoft.com/kb/219267/EN-US/ )Problems Installing HiJaak 95 on Computer Running Internet Explorer
(http://support.microsoft.com/kb/224540/EN-US/ )Err Msg: IE5WZD Caused an Exception C0010000H in Module...
(http://support.microsoft.com/kb/224492/EN-US/ )Err Msg: Invalid Page Fault in Module Vbrowseui.dll
(http://support.microsoft.com/kb/224813/EN-US/ )Err Msg: Invalid Page Fault in Module Apitrap.dll
(http://support.microsoft.com/kb/240242/EN-US/ )Err: Acmsetup Caused an Invalid Page Fault in IE 5 Setup
(http://support.microsoft.com/kb/243713/EN-US/ )Err Msg: Iexplore Caused an Invalid Page Fault in Module...
(http://support.microsoft.com/kb/249064/EN-US/ )IEXPLORE Caused an Invalid Page Fault in SHELL32.DLL
(http://support.microsoft.com/kb/254490/ )"Invalid page fault in module Urlmon.dll" error message when starting Internet Explorer
(http://support.microsoft.com/kb/258594/EN-US/ )Internet Explorer Error Message If NetZip Is Installed
(http://support.microsoft.com/kb/261156/EN-US/ )GP Fault in Module Gdi.exe Printing from Internet Explorer
(http://support.microsoft.com/kb/245096/EN-US/ )Access Violation in MSHTML Error in Internet Explorer 5
(http://support.microsoft.com/kb/250841/ )"Module Webcheck.dll" error message when opening My Computer or after Internet Explorer upgrade
(http://support.microsoft.com/kb/257675/EN-US/ )Windows Explorer May Hang When Viewing Images
(http://support.microsoft.com/kb/257936/EN-US/ )Internet Explorer Hangs When Viewing a Redirected Web Page
(http://support.microsoft.com/kb/257994/EN-US/ )Access Violation When You Close Internet Explorer Window
Internet Explorer 4
(http://support.microsoft.com/kb/171745/EN-US/ )Invalid Page Fault When Installing Additional Components
(http://support.microsoft.com/kb/182027/EN-US/ )Error Message When You Quit Internet Explorer
(http://support.microsoft.com/kb/189035/EN-US/ )Err Msg: IEXPLORE Caused a Segment Not Present Fault in...
(http://support.microsoft.com/kb/191607/EN-US/ )Invalid Page Fault Quitting Internet Explorer or Sending E-mail
(http://support.microsoft.com/kb/194176/EN-US/ )Illegal Operation Error Message When You Try to Print a Web Page
(http://support.microsoft.com/kb/234846/EN-US/ )General Protection Fault When You Quit Internet Explorer
(http://support.microsoft.com/kb/250483/EN-US/ )Err Msg: IE4Wzd Caused an Invalid Page Fault in Module...
(http://support.microsoft.com/kb/188706/EN-US/ )Problems Connecting to Secure Web Site with 128-Bit Encryption
(http://support.microsoft.com/kb/193847/EN-US/ )Mshtml.dll Error When Closing Window Before Rendering Finishes
Non-specific Version of Internet Explorer
(http://support.microsoft.com/kb/155163/EN-US/ )Java Program Does Not Run with Java JIT Compiler Enabled
(http://support.microsoft.com/kb/169747/EN-US/ )Error Message: Invalid Page Fault in Mshtml.dll
(http://support.microsoft.com/kb/174858/EN-US/ )Problems Using Matrox PowerDesk Drivers With Internet Explorer
(http://support.microsoft.com/kb/184087/EN-US/ )Error Message: Invalid Page Fault in Module Wtieclient.dll
(http://support.microsoft.com/kb/188095/EN-US/ )Err Msg: Iexplore Caused an Invalid Page Fault in Shell32.dll
(http://support.microsoft.com/kb/187965/EN-US/ )Err Msg: Mprexe Caused an Invalid Page Fault in Module Kernel...
(http://support.microsoft.com/kb/194359/EN-US/ )Error Message Scrolling Through Web Page Frame with Wheel
(http://support.microsoft.com/kb/221085/EN-US/ )Error Message Typing Address in Address Box or in Open Box
(http://support.microsoft.com/kb/238468/EN-US/ )Invalid Page Fault in Explorer when Using Netzero ISP
(http://support.microsoft.com/kb/249191/EN-US/ )Blank Desktop or Illegal Operations Error Message Occurs
(http://support.microsoft.com/kb/256122/EN-US/ )Internet Explorer Causes "Invalid Page Fault" in Wininet.dll
(http://support.microsoft.com/kb/171665/EN-US/ )Error Starting Computer with Damaged Shortcuts on Start Menu