[SDP 3][e2a5b961-5191-4cbf-b8e9-4d855aa51323] Outlook Product Stability Diagnostic

Article ID: 2764035 - View products that this article applies to.
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Summary

The Outlook Product Stability Diagnostic is designed to identify known program configurations that might cause Outlook to crash, hang, or generally become unstable. The diagnostic provides an option to disable items that might be causing problems and also an option to un-do any changes made by the diagnostic. The diagnostic also generates a report file that can be used to help you understand possible causes of product instability and to see the changes that were implemented by the diagnostic.

This diagnostic can be used on the following versions of Windows:
  • Windows 8
  • Windows 7
  • Windows Vista
  • Windows XP
  • Windows Server 2003
  • Windows Server 2008

Some of the analysis done by the Outlook Product Stability diagnostic is performed by the Office Configuration Analyzer Tool (OffCAT). For additional information about OffCAT, please see the following article in the Microsoft Knowledge Base.

2812744 Office Configuration Analyzer Tool (OffCAT) information
http://support.microsoft.com/kb/2812744/EN-US

More information

When you run the Outlook Product Stability Diagnostic you will have a chance to upload the following files to Microsoft.

Note, all file names in the data collection are prefaced with <ComputerName>. This placeholder represents the name of the computer on which the Microsoft Support Diagnostic Tool is run.

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DescriptionFile name
HTML version of the OffCAT scan. A shortcut to a locally saved copy of this file is also created on the user's desktop. {Computername}_ OffCAT_Report.html
OffCAT scan result file. {Computername}_ OffCAT_Results.xml
OffCAT scan log file. {Computername}_ OffCAT_Results.xml.log
OCAT scan log file. {Computername}_ OCAT_Results.xml.log

The Outlook Product Stability Diagnostic also generates files on your Desktop that are stored in the \OfficeCrashDiagnosticData\Outlook folder. These files backups of exported registry data and summary reports of the items analyzed and found by the diagnostic.

Do not delete this folder or the files in the folder unless you have either un-done the changes made by the diagnostic or Outlook is stable and you do not have any need for the items that were disabled by the diagnostic.

We recommend you read the OutlookCrashDiagnostic1.html file (in the \OfficeCrashDiagnosticData\Outlook folder) that is generated when you first run this diagnostic. It provides complete details on the changes that were made, your possible options, and information on how to undo the changes made by the diagnostic.

Note, depending on your version of Outlook and Windows, you may not see all of the files in the following table.
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DescriptionFilename
Export of the registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Client\Extensions
ClientExtensions.reg
Export of the registry key:

HKEY_LOCAL_MACHINE\Software\Office\15.0\ClickToRun\Registry\Machine\Software\Wow6432Node\Microsoft\Office\Outlook\Addins
C2R_Wow6432_Outlook_Addins.reg
Export of the registry key:

HKEY_LOCAL_MACHINE\Software\Office\15.0\ClickToRun\Registry\Machine\Software\Microsoft\Office\Outlook\Addins
C2R_Outlook_Addins.reg
Export of the registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins
HKCU_Outlook_Addins.reg
Export of the registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins
HKLM_Outlook_Addins.reg
Export of the registry key:

HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\Outlook\Addins
HKLM_Wow6432_Outlook_Addins.reg
Summary report file generated by the diagnostic. The # starts at 1 and is incremented by 1 each time you run the diagnostic.OutlookCrashDiagnosticsReport#.html
Shortcut pointing to Outlook.exe with the /CleanViews command-line switch addedStart Outlook with CleanViews Switch
Shortcut pointing to Outlook.exe with the /NoPreview command-line switch addedStart Outlook with NoPreview Switch

Using the diagnostic to Undo the original changes made by the diagnostic


The default behavior of the diagnostic is to rename registry keys that control the startup of COM add-ins and Exchange Client Extensions. This is done when you click Temporarily remove problematic items found by this diagnostic. The screen shot for this operation is listed below).

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Screen shot for the Temporarily remove problematic items found by this diagnostic setting


When the diagnostic has finished moving items, you are presented an option to open the report file summarizing the changes that were made and recommendations on the next steps to take. (The screen shot for this operation is listed below).

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Screen shot for the option to open the report


If you want to undo the changes made by the diagnostic, re-run it and then select the Undo previous changes made by this diagnostic option. (The screen shot for this operation is listed below).

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Screen shot for the "Undo previous changes made by this diagnostic" option


Assuming you have not moved or deleted the files in the \OfficeCrashDiagnosticData\Outlook folder on your Desktop, the diagnostic will undo any changes made on the previous running of the diagnostic. (The screen shot for this operation is listed below).

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Screen shot for a page that indicates that the changes have been made


Manually undoing the original changes made by the diagnostic to COM add-ins

This section of the article addresses the situation where you have previously run the diagnostic and you run it again expecting to see the Undo previous changes made by this diagnostic option, but you instead see the option to Temporarily remove problematic items found by this diagnostic. In this case, you can use the following steps to manually re-enable COM add-ins.
  1. Start Outlook.
    • Outlook 2013 or Outlook 2010
      1. On the File tab, click Options.
      2. In the Outlook Options dialog box, click Add-Ins.
      3. Select COM Add-ins in the Manage drop-down, and then click Go.
    • Outlook 2007
      1. On the Tools menu, click Trust Center.
      2. Click Add-ins.
      3. Select COM Add-ins in the Manage drop-down, and then click Go.
    • Outlook 2003
      1. On the Tools menu, click Options.
      2. On the Other tab, click Advanced Options.
      3. Click COM Add-ins.
  2. Select one or more COM add-ins to re-enable them.
  3. Click OK.

Manually undoing the original changes made by the diagnostic to Exchange client extensions

This section of the article addresses the situation where you have previously run the diagnostic and you run it again expecting to see the Undo previous changes made by this diagnostic option, but you instead see the option to Temporarily remove problematic items found by this diagnostic. In this case, you can use the following steps to manually re-enable Exchange client extensions (Outlook 2007 and Outlook 2003 only).
  1. Start Outlook.
    • Outlook 2007
      1. On the Tools menu, click Trust Center.
      2. Click Add-ins.
      3. Select Exchange Client Extensions in the Manage drop-down and then click Go.
    • Outlook 2003
      1. On the Tools menu, click Options.
      2. On the Other tab, click Advanced Options.
      3. Click Add-In Manager.
  2. Select one or more client extensions in the Add-In Manager dialog box.
  3. Click OK.



Properties

Article ID: 2764035 - Last Review: September 4, 2013 - Revision: 3.0
Applies to
  • Microsoft Outlook 2013
  • Microsoft Outlook 2010
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
Keywords: 
KB2764035

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