Your computer may stop responding when you monitor open handles

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Article ID: 276525 - View products that this article applies to.
This article was previously published under Q276525
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SYMPTOMS

When you use a program to monitor open handles on a Windows NT Server 4.0-based computer, your computer may stop responding (hang).

CAUSE

This problem occurs because two threads are waiting for each other so that resources can be released.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
   Date        Time     Size     File name     Platform
   ----------------------------------------------------
   11/06/2000  08:49pm  956,672  Ntkrnlmp.exe  Intel
   11/06/2000  08:48pm  936,384  Ntoskrnl.exe  Intel
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 276525 - Last Review: November 1, 2006 - Revision: 3.2
APPLIES TO
  • Microsoft Windows NT Server 4.0 Standard Edition
Keywords: 
kbhotfixserver kbqfe kbbug kbenv kbfix KB276525

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