Description and availability of Internet Explorer Error Reporting tool

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Article ID: 276550 - View products that this article applies to.
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INTRODUCTION

You can use the Internet Explorer Error Reporting tool to report unrecoverable errors in Microsoft Internet Explorer (there are more user-mode faults, such as, general protection faults or invalid page faults) to Microsoft over the Internet for analysis. You can view details about the problem and then choose whether to submit the fault information to Microsoft over the Internet and restart Internet Explorer. If a known problem occurs, a link is provided to a service pack, hotfix, or to a Microsoft Knowledge Base article after sending the error report to Microsoft. If Microsoft has not previously found or addressed the problem, the necessary information can be transmitted to a Microsoft problem database for investigation. This information can help determine potential problems that Microsoft needs to fix in future Internet Explorer service packs.

The Internet Explorer Error Reporting tool is included with all versions of Internet Explorer 5.5 Service Pack 2 and 6 and is available from the following Microsoft Web site if you are running Internet Explorer 5 or later on Microsoft Windows 98, Windows 98 Second Edition, Microsoft Windows NT 4.0, Windows Millennium Edition (Me), or Windows 2000:
http://update.microsoft.com
Steps to download the Internet Explorer Error Reporting tool if you are running Internet Explorer 5 - 5.5 SP1 on Microsoft Windows 98, Windows 98 Second Edition, Microsoft Windows NT 4.0, Windows Millennium Edition (Me), or Windows 2000:
  1. On the Windows Update main page, select Product Updates.
  2. Scroll down the page to find Internet Explorer Error Reporting.
  3. Check the corresponding box, and then click Download at the top of the page.
Note The Internet Explorer Error Reporting (IEER) tool does not work in Windows XP or later versions. Windows Error Reporting (WER) is used instead. If WER is disabled and Internet Explorer encounters a fault, no notification will be displayed.

More information

After you install Internet Explorer 5.5 SP2 or 6, Windows XP, or the Internet Explorer Error Reporting tool for Internet Explorer 5.x and restart your computer, you can immediately report errors to Microsoft over the Internet if Internet Explorer experiences an unrecoverable error. When an unrecoverable error occurs, you see the following dialog box instead of the standard fault dialog box:
Collapse this imageExpand this image
New Error Reporting dialog box
This dialog box contains the following information:
Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

If you were in the middle of something, the information you were working on might be lost.

Restart Microsoft Internet Explorer.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Microsoft Internet Explorer. We will treat this report as confidential and anonymous.

To see that data this error report contains, click here.
Click Send Error Report to report the problem to Microsoft over the Internet, or click Don't Send to not report the problem.

At the time of reporting, the Internet Explorer Error Reporting tool checks to see if the issue you have encountered has already been fixed.

If a patch or workaround exists for the specific issue you reported, the Internet Explorer Error Reporting tool directs you to the appropriate Web site where you can download the patch or workaround by displaying the following message:
Thank you for taking the time to report this problem.

Please follow the link below for information that may prevent this problem in the future.
Click More Information to view information about the patch or workaround. If you are not prompted to download a patch or workaround and you need support for the issue that you reported, view the following Microsoft Web site for Internet Explorer support options:
http://support.microsoft.com
Note Because all error reports are confidential and anonymous, Microsoft Support Professionals do not have access to any error report that you have sent to Microsoft over the Internet. To view the data-collection policy for Microsoft's Error Reporting service, view the following Microsoft Web site:
http://oca.microsoft.com/en/dcp20.asp

How to Disable Internet Explorer Error Reporting

To disable Internet Explorer Error Reporting, use one of the following methods, depending on your computer.

Internet Explorer 6 for Windows XP

  1. Click Start, click Run, and then type sysdm.cpl in the Open box.
  2. Click Advanced, and then click Error Reporting.
  3. Click Disable error reporting to disable both user and kernel-mode error reporting, or click to clear the Programs check box.
  4. Click OK two times.
Note Administrators can disable error reporting in Windows XP Professional by setting Report Errors to Disabled in Group Policy Editor (Gpedit.msc) in the Computer Configuration\Administrative Templates\System\Error Reporting folder.

Internet Explorer 5.5 SP2 or 6 for Windows 98, Windows 98 Second Edition, Windows Millennium Edition, Windows NT 4, Windows 2000

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows


In Registry Editor (Regedit.exe), create a DWORD value called IEWatsonEnabled and set it to 0 in the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main

Internet Explorer 5.0 - 5.5 SP1 (All Operating Systems)

To disable Internet Explorer Error Reporting, use the following steps:
  1. Click Start, click Run, and then type appwiz.cpl in the Open box.
  2. In the list of installed programs, click Internet Explorer Error Reporting, and then click Add/Remove (in Windows 98, Windows Millennium Edition, or Windows NT 4.0) or Remove (in Windows 2000).
  3. Click OK.
Note Administrators can also redirect Internet Explorer Error Reporting crashes to an internal server with Internet Explorer 6. For additional information about redirecting Internet Explorer Error Reporting crashes to an internal server with Internet Explorer 6, click the following article number to view the article in the Microsoft Knowledge Base:
310116 How to disable or redirect Internet Explorer Error Reporting
To troubleshoot this issue, see the following Microsoft Knowledge Base articles to repair Internet Explorer:
318378 How to reinstall or repair Internet Explorer in Windows XP
For information about crash report, visit the following Microsoft Web site: http://oca.microsoft.com/en/dcp20.asp

Properties

Article ID: 276550 - Last Review: June 19, 2014 - Revision: 9.0
Applies to
  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Media Center Edition 2005 Update Rollup 2
    • Microsoft Windows XP Tablet PC Edition
    • Microsoft Windows XP Professional x64 Edition
    • Microsoft Windows 2000 Advanced Server
    • Microsoft Windows 2000 Professional Edition
    • Microsoft Windows 2000 Server
    • Microsoft Windows NT Server 4.0 Standard Edition
    • Microsoft Windows NT Workstation 4.0 Developer Edition
Keywords: 
kbgraphxlinkcritical kbinfo KB276550

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