When you try to run the Microsoft Remote Connectivity Analyzer tool to test connectivity to Microsoft Office 365, you receive the following error message:
To authenticate to Office 365, you must enter your Microsoft account. This is your User Principal Name and in many cases will be something like firstname.lastname@example.org.
This issue occurs if one or more of the following conditions are true:
- You're using an incorrect user name.
- Your password has expired.
- Your user account isn't activated.
To resolve this issue, use one of the methods in the following table, as appropriate for your situation.
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|You're using an incorrect user name.||Enter your Office 365 user ID. Your Office 365 user ID is your user principal name (UPN). For example, enter email@example.com.|
If you don't know your Office 365 user ID, contact the admin for help.
|Your password has expired.||Contact the admin at your company to reset your password. For more information, see the following Microsoft Knowledge Base article: |2606983For more information about how to reset a user's password if you're an admin, go to one of the following Microsoft websites:
An Office 365 user or an Office 365 administrator forgot his or her password
|Your user account isn't activated.||To get started with Office 365, you have to activate your user account. To do this, sign in to the Office 365 portal (https://portal.microsoftonline.com|
) for the first time by using your temporary password, and then create a new password to use when you sign in.
For more information, go to one of the following Microsoft websites:
Still need help? Go to the Office 365 Community
Article ID: 2768537 - Last Review: May 31, 2013 - Revision: 8.0
- Microsoft Office 365 for enterprises (pre-upgrade)
- Microsoft Office 365 for small businesses (pre-upgrade)
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- Microsoft Exchange Online
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