Article ID: 2768648 - View products that this article applies to.
When you use Microsoft Office 2013 programs, you may notice that visual features differ from one computer to another. For example, on one computer, you may see animations in Excel when you scroll through a worksheet on one computer. However, on another computer, you do not see the same animations.
Additionally, you may experience one or more of the following symptoms that reduce the functionality of an Office program:
You may experience these symptoms if you have a video configuration on your computer that is incompatible with the Office 2013 feature set that is responsible for displaying the application and for animations in the application.
The resolution will vary depending on your version of Windows and the symptom you are experiencing.
Symptom: Poorly Displayed Text in Office DocumentsIf your symptom is poorly displayed text in Office documents, please try the following solutions first. Otherwise, skip to the next section titled All Other Symptoms.
Step 1: Use the "ClearType Text Tuner" Setting
Step 2: Disable the Sub-Pixel Positioning FeatureWord 2013 uses sub-pixel text rendering by default. While this provides optimal spacing, you may prefer the appearance of pixel-snapped text for a minor improvement in contrast. To disable the sub-pixel positioning feature in Word 2013, follow these steps.
If you are still experiencing a problem after turning off the sub-pixel text rendering setting, please re-enable the Use the subpixel positioning to smooth fonts on screen setting and then continue to Step 3.
Step 3: On Windows 7 clients, install the Windows 8 Inter-operability PackIf you are using Windows 8, please skip this section and proceed to the steps under the All Other Symptoms section of this article.
If you are using Windows 7, please install the update for improving video-related components that is available in the following article.
2670838 A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1
If the above steps did not resolve your poorly displayed text in Office documents symptom, please continue to troubleshoot your issue using the steps provided in the next section of this article.
All Other SymptomsPlease follow these steps in the order in which they are presented. The order is deliberate and has proven to be the most successful approach to resolving video-related problems in Office 2013 programs.
Step 1: Update your video driverThe best way to update your video driver is to run Windows Update to see whether a newer driver is available for your computer. To run Windows Update based on your version of Windows, follow these steps:
Note Video card manufacturers frequently release updates to their drivers to improve performance or to fix compatibility issues with new programs.
If you do not find an updated video driver for your computer through Windows Update and must have the latest driver for your video card, go to the support or download section of your video card manufacturer's website for information about how to download and install the newest driver.
Q1: What should I do if updating my video driver fixes my video-related problems in Office 2013?
A1: If your video-related problems in Office were fixed by when you updated your video driver, you do not have to take any further steps.
Q2: What should I do if updating my video driver does not fix my video-related problems in Office 2013. Or, what should I do if I can't locate an updated video driver for my computer?
A2: If you can't locate an updated video driver or you are still experiencing video-related problems in Office 2013 programs after updating your video driver, go to step 2.
Step 2: Determine if your video configuration is compatible with Office 2013
Note, this step is optional as the information provided is mostly informative. The purpose of this step is simply to let you know if your video configuration is on the incompatible list for Office 2013.
If you still experience video-related problems in your Office programs after you update your video driver or you cannot locate an updated video driver for your computer, the next step is to see if your current video configuration is compatible with Office 2013. You can use the Office Configuration Analyzer Tool (OffCAT) to make this determination for you.
In order to install OffCAT, you have to be an administrator on your computer. If you are not an administrator, you will see an error message similar to that shown in the following figure when you attempt to install OffCAT.
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If you are unable to log on as an administrator, we recommend you skip this step and move ahead to .
Q1: What should I do if disabling hardware graphics acceleration resolves my video problems in Office 2013?
A1: If your video-related problems were resolved after you selected the Disable hardware graphics acceleration option, follow these steps:
A2: If your video-related problems were not resolved after you disabled hardware graphics acceleration, follow these steps:
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Administration of the "Disable hardware graphics acceleration" optionIf it is necessary, this setting can be deployed by using Group Policy. To configure the appropriate Group Policy setting, follow these steps:
For more information about how to use .admx and .adml files for Group Policy administration, go to the following Microsoft TechNet website:
How to manage Group Policy ADMX files
Automatic disabling of hardware acceleration for some video cardsBy default, hardware acceleration is automatically disabled in Office 2013 programs if certain video card and video card driver combinations are detected when you start an Office 2013 program. If hardware acceleration is automatically disabled by the program, nothing indicates that this change occurred. For example, if you examine the Disable hardware graphics acceleration option in the Options dialog box, the option will not be enabled unless you previously enabled it.
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The list of video card/video driver combinations that trigger this automatic disabling of hardware graphics acceleration is not documented because the list is hard-coded in the Office 2013 programs and will be constantly changing as we discover additional video combinations that cause problems in Office 2013 programs. Therefore, if you do not see the same animation functionality on one computer that you see on another computer, we recommend that you update your video driver by using the instructions provided in the "Step 1: Update your video driver" section. If you still do not see the expected animation on your computer, update your video driver again soon. Microsoft is working with the major video card manufacturers on this issue, and these video card manufacturers will be releasing new video drivers as such drivers are developed.
Note If two computers have the same video card/video driver combinations, you may still see a difference in the Office 2013 animation features between the two computers if one computer is running Windows 7 and the other computer is running Windows 8. On a computer that is running Windows 7, animations in Office 2013 are disabled if the video card/video driver combination appears on the incompatibility list. However, the same video combination on Windows 8 will not have animations disabled because of the improved video capabilities in Windows 8.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2768648 - Last Review: March 21, 2014 - Revision: 17.0
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