Article ID: 2768774 - View products that this article applies to.
Microsoft is aware of an increase in the number of incidents that are related to meeting requests. This increase coincided with the release of Apple iOS 6 devices. In these incidents, users who are attendees of a meeting may unintentionally become the meeting organizer.
When this issue occurs, the organizer information is not changed when you view the item in Microsoft Outlook and Outlook Web App (OWA). If a meeting attendee takes action on a meeting item by using an Apple iOS 6 device, and then synchronizes with Microsoft Exchange Server by using Microsoft Exchange ActiveSync (EAS), the attendee may become the meeting organizer.
Additionally, the Apple iOS 6 device may incorrectly let the device user (attendee) act as the meeting organizer. For example, the attendee can send meeting updates or cancellations to all the original meeting attendees.
This issue can affect users of Microsoft Exchange Server 2013, Microsoft Exchange Server 2010, Microsoft Exchange Server 2007, and Microsoft Exchange Server 2003.
Note This issue has been fixed in Microsoft Exchange Online for Office 365 and in Exchange Server 2013 Cumulative Update 1 (CU1).
This issue was investigated by Microsoft and Apple. Apple released the iOS 6.0.1 Software Update that was intended to address the issues that were reported by customers.
Install Exchange Server 2010 Service Pack 3To resolve this issue, install Exchange Server 2010 Service Pack 3 (SP3). For information about Exchange Server 2010 SP3, visit the following Microsoft website:
Install the most recent iOS updateApple has released the iOS 6.0.1 Software Update. This update is intended to fix several issues. This includes a bug that affects Exchange meetings and applies to Microsoft Exchange Server 2010, Microsoft Exchange Server 2007, and Microsoft Exchange Server 2003. However, because of a meeting response issue on the device, we recommend that you install the most recent update that is available.
If you cannot install Exchange Server 2010 Service Pack 3 or update devices to the most recent iOS version, use one or more of the following methods:
Troubleshoot ActiveSync issues with Exchange ServerThe Troubleshoot ActiveSync with Exchange Server guided walkthrough
(http://support.microsoft.com/common/survey.aspx?scid=sw;en;3616&showpage=1)helps troubleshoot the following issues:
Exchange Server 2007 and Exchange Server 2010 best practices
We recommend the following procedures, which may help in some scenarios:
Additional step for Exchange Server 2010As a general best practice, we recommend that you enable the Exchange Calendar Repair Assistant (ExCRA). For more information about the ExCRA, see the following topic from Microsoft TechNet website:
http://technet.microsoft.com/en-us/library/ee424432.aspxFor information about how to configure ExCRA, visit the following TechNet website:
http://technet.microsoft.com/en-us/library/ee633469.aspxFor information about how to configure ExCRA for a single user when ExCRA is not enabled for all users, visit the following TechNet website:
Note You may want to enable ExCRA for a single user for testing.
For Exchange Server 2003
For Managers in a Delegate Manager pair, make sure that only the Delegate receives the meeting requests and responses.
For more information about the iOS 6.0.1 Software Update, visit the following Apple website:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
As more information becomes available, it will be summarized under the Scenario 1.2 heading in the following article in the Microsoft Knowledge Base:
2563324The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
(http://support.microsoft.com/kb/2563324)Current issues with Microsoft Exchange ActiveSync and third-party devices
Article ID: 2768774 - Last Review: February 18, 2014 - Revision: 12.0