A Microsoft Application Virtualization MSI run from a mapped drive fails to install the virtual package

Article ID: 2768954 - View products that this article applies to.
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Symptoms

Consider the following scenario:

- You have created a Microsoft Application Virtualization (App-V) Virtual Package and placed the package contents on a network share. 
- You have mapped a drive to this network share.
- You attempt to install this Virtual Package by double clicking on the .MSI file located on the mapped drive.

In this scenario, the package begins to install then rolls back. No on screen errors are seen and the virtual package does not show in the list of virtual packages.

Additionally, in the Application Event logs you see the following MsiInstaller Event:

Log Name:      Application
Source:        MsiInstaller
Date:         
Event ID:      1033
Task Category: None
Level:         Information
Keywords:      Classic
User:          User1
Computer:      Computer1
Description:
Windows Installer installed the product. Product Name: My Virtual Package. Product Version: 1.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

Cause

The mapped drive that holds the .MSI and the .APPV files is only available for access in the Users' own context, however the MSI Installation is done using the System context. The System context does not have the appropriate privileges to access the mapped drive.

Resolution

Run the MSI directly from a network share (e.g. \\server\share\MyVirtualPackage.MSI) or copy the package to a local drive on the client computer.
Also ensure that the computer account (the computer you are logged into) also has access to the network share.

To test if the account has read access to the share, perform the following steps:

1. Download psexec from the SysInternals site at http://technet.microsoft.com/en-us/sysinternals/bb897553.aspx
2. Logon as a local administrator
3. Use the command psexec -s -i cmd.exe to open a command prompt under Local System
4. Perform a DIR of the content location from this window and verify that it succeeds
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2768954 - Last Review: December 4, 2012 - Revision: 2.1
Applies to
  • Microsoft Application Virtualization 5.0 for Terminal Services
  • Microsoft Application Virtualization 5.0 for Windows Desktops
  • Microsoft Application Virtualization Hosting 5.0 for Windows Desktops
Keywords: 
KB2768954

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