Article ID: 2769275 - View products that this article applies to.
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Summary

Microsoft Outlook is a feature-rich client application that lets you complete many different tasks. Beyond just sending and receiving email messages, you can use Outlook to manage contacts, share calendars, implement business workflows, and integrate with several other applications, such as Microsoft Lync and Microsoft SharePoint. To help you solve problems in some of the most common issue areas, we compiled a list of resources into this single reference article.

In the "More information" section, you will find resources on the following topics:
  • Connectivity with your mailbox in Office 365
  • How to use Outlook features
These resources were created to help out in areas of the product that customers use most frequently or that generate the most questions.

More information

Connectivity with your mailbox

The following resources can be used to help you configure Outlook to connect with your Office 365 mailbox and to help resolve problems when you cannot connect to your mailbox:
How to connect Outlook to Office 365
http://help.outlook.com/en-US/140/ms.exch.ecp.useoutlookanywhere.aspx

How to troubleshoot if Outlook cannot connect to Office 365
http://support.microsoft.com/kb/2404385

How to remove BPOS registry keys after you transition to Office 365
http://support.microsoft.com/kb/2644437


How to use Outlook features

The following resources can help you get started with some of the more advanced features and functionality that are offered by Outlook in the Office 365 environment:
Training for sharing calendars
http://office.microsoft.com/en-us/outlook-help/share-your-office-365-calendar-RZ103433663.aspx?CTT=5&origin=HA103177009

Calendar sharing instructions
http://office.microsoft.com/en-us/outlook-help/share-an-outlook-calendar-with-other-people-HA010354420.aspx

How to import mail, contacts, and other data into your Office 365 account
http://help.outlook.com/en-us/140/dd401503.aspx

How to export Outlook items to an Outlook personal folders (.pst) file
http://office.microsoft.com/en-us/outlook-help/export-outlook-items-to-an-outlook-data-file-pst-HA102534110.aspx

How to import Outlook items from an Outlook personal folders (.pst) file
http://office.microsoft.com/en-us/outlook-help/import-outlook-items-from-an-outlook-data-file-pst-HA102505743.aspx?CTT=3

Training for sharing contacts with other users
http://office.microsoft.com/en-us/redir/RZ102923397.aspx

How to share a contacts folder with other users
http://office.microsoft.com/en-us/outlook-help/share-a-contacts-folder-with-others-HA010355056.aspx?CTT=1

How to recover deleted email messages in Exchange Online
http://help.outlook.com/en-us/140/hh125820.aspx

How to recover deleted items from any folder
http://office.microsoft.com/en-us/outlook-help/recover-deleted-items-from-any-folder-HA001116528.aspx

How to create a public email alias in Office 365 (also includes instructions for creating a shared mailbox)
http://office.microsoft.com/en-us/redir/RZ103029526.aspx

How to set up a shared mailbox
http://help.outlook.com/en-us/140/ee441202.aspx

How to configure a delegate to manage your mail and calendar
http://office.microsoft.com/en-us/outlook-help/allow-someone-else-to-manage-your-mail-and-calendar-HA010355554.aspx?CTT=1

The Sync Issues folder for Outlook 2010 contains warnings such as "Synchronization of some deletions failed"
http://support.microsoft.com/kb/2606009

Properties

Article ID: 2769275 - Last Review: April 27, 2013 - Revision: 4.0
Applies to
  • Microsoft Outlook 2013
  • Microsoft Outlook 2010
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
Keywords: 
KB2769275

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