How to repair a corrupted UE-V install

Article ID: 2769631 - View products that this article applies to.
Expand all | Collapse all

Summary

In the unlikely event that a Microsoft User Experience Virtualization (UE-V) installation becomes corrupt, UE-V may be left in a state where it cannot be uninstalled from the Control Panel. While ‘Microsoft User Experience Virtualization Agent’ will be listed in Programs and Features, selecting it for removal results in a failure.

More information

To repair the corrupted UE-V install, perform the following steps:
  1. Following an unsuccessful installation, the UEV installer will provide a link to a log file containing details of the problem. Open the log file and search for a message that contains the product GUID for the UE-V install. Make note of the GUID (or copy it to the clipboard).
  2. From an elevated command prompt, type the following command and hit enter: msiexec /l uninstall.log /f {your GUID}
Msiexec should now repair your UE-V installation. Please check the log file specified in the command above to validate that it succeeded.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2769631 - Last Review: November 1, 2012 - Revision: 1.0
Applies to
  • Microsoft User Experience Virtualization
Keywords: 
KB2769631

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com