Outlook for Mac 2011 delegate permanently deletes messages from manager's inbox

Article translations Article translations
Article ID: 2771915 - View products that this article applies to.
Expand all | Collapse all

Symptoms

In a delegate and manager scenario, when the delegate deletes an e-mail message from the manager’s mailbox using Outlook for Mac 2011, the delegate receives the following warning dialog:

“Are you sure you want to permanently delete the selected message?”

If the delegate selects Delete from the popup dialog, the message is permanently deleted from the manager’s mailbox.  There is no option to retrieve the permanently deleted message.

Cause

This behavior occurs because the delegate does not have write access to the manager’s Deleted Items folder. As a result, the delegate is not able to move the deleted message to the manager’s Deleted Items folder.

Resolution

To resolve this issue, grant the delegate write access to the manager’s Deleted Items folder. To do this, follow these steps:
  1. In Outlook 2011 for Mac, right-click the manager's Deleted Items folder, and select Sharing Permissions.
  2. Click Add User, type the delegate's name, click Find, select the delegate from the list, and then click OK.
  3. Click Permission Level and select Author or a higher permissions level.

Properties

Article ID: 2771915 - Last Review: January 10, 2013 - Revision: 2.0
Applies to
  • Microsoft Outlook for Mac 2011
Keywords: 
KB2771915

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com