Article ID: 2771915 - View products that this article applies to.
In a delegate and manager scenario, when the delegate deletes an e-mail message from the manager’s mailbox using Outlook for Mac 2011, the delegate receives the following warning dialog:
“Are you sure you want to permanently delete the selected message?”
If the delegate selects Delete from the popup dialog, the message is permanently deleted from the manager’s mailbox. There is no option to retrieve the permanently deleted message.
This behavior occurs because the delegate does not have write access to the manager’s Deleted Items folder. As a result, the delegate is not able to move the deleted message to the manager’s Deleted Items folder.
To resolve this issue, grant the delegate write access to the manager’s Deleted Items folder. To do this, follow these steps: