Outlook for Mac delegate permanently deletes messages from manager's inbox
Original KB number: 2771915
Symptoms
In a delegate and manager scenario, when the delegate deletes an e-mail message from the manager's mailbox using Outlook 2016 for Mac or Outlook for Mac 2011, the delegate receives the following warning dialog:
Are you sure you want to permanently delete the selected message?
If the delegate selects Delete from the popup dialog, the message is permanently deleted from the manager's mailbox, the item cannot be found in the manager's Deleted Items folder.
Cause
This behavior occurs because the delegate does not have write access to the manager's Deleted Items folder. As a result, the delegate is not able to move the deleted message to the manager's Deleted Items folder.
Resolution
To resolve this issue, grant the delegate write access to the manager's Deleted Items folder. To do this, follow these steps:
- In Outlook for Mac, right-click the manager's Deleted Items folder, and select Sharing Permissions.
- Select Add User, type the delegate's name, select Find, select the delegate from the list, and then select OK.
- Select Permission Level and select Author or a higher permissions level.
More information
The email that was permanently deleted from the manager's mailbox can be recovered from Recover Deleted Items, which can be accessed using OWA or Windows Outlook.
Feedback
https://aka.ms/ContentUserFeedback.
Coming soon: Throughout 2024 we will be phasing out GitHub Issues as the feedback mechanism for content and replacing it with a new feedback system. For more information see:Submit and view feedback for