Outlook displays "This information service is not installed on your computer" error message

  • Article
  • Applies to:
    Outlook 2013, Outlook 2010, Outlook 2007

Original KB number:   2772566

Symptoms

When you start Office Outlook 2007, Outlook 2010, or Outlook 2013, you see the following error:

This information service is not installed on your computer.

Cause

You or your administrator installed Office or Outlook without the Exchange Server provider.

Resolution

To resolve this issue, you or your administrator should make sure that the Exchange Server component is installed. To make sure that the correct component is installed, follow these steps:

  1. In Windows, search for and start Add or Remove Programs.
  2. Click Microsoft Office and then click Change.
  3. Use the Add or Remove Features option.
  4. Navigate to Microsoft Outlook, Outlook Messaging Components, Outlook Mapi Service Providers, and make sure that the Microsoft Exchange Server component is set to Run from my computer.
  5. Click Continue to complete setup.