Terminal Window After Dialing Does Not Work in Terminal Services Session

View products that this article applies to.

This article was previously published under Q277561

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SYMPTOMS

If a dial-up connection is configured to show a terminal window after dialing, the terminal window does not appear in a Terminal Services session and the following error message appears:

Cannot load dialog.
Error 2

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The Routing and Remote Access feature of Windows 2000 contains a named object that is used with the terminal window that appears after dialing. This object is named for the Terminal Services session namespace, but the code that supports the terminal window looks for the object in the global namespace.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time    Version  Size    File name
   -----------------------------------------------
   11/07/2000  03:36p  2671     57,616  Rasman.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

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MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

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